What it Takes... (Readable version)

Concurrent Projects:

  • 9

People:

  • 104

Hours:

  • 20,000

CRM Project Team Members

Team Name

Number of Team Members

Advancement
46
Alumni
6
Recruting/Admissions
22
Retention
20
Marketing Cloud
30
Data Migration
4
Architecture
16
Graduate Admissions
10
Center for Corporate and Professional Development
12
WKSU
13
One-Stop
8
Change Management
11
Platform Administration
3
Vendor Partner Leadership
7
Executive Leadership
12
Reporting
6

Vendors:

  • TargetX
  • Sierra-Cedar

Vendor Name

Number of Visits

TargetX 16
Sierra-Cedar 8

Learning Sessions:

  • 20 deep dive discovery sessions
  • 35 working sessions
  • 20 functional walk-through sessions
  • 6 Training sessions
  • 8 testing sessions
  • 10 decision-making sessions
  • 35 architecture sessions

20-24 Weekly Team Meetings


Licenses:

  • 5,680 Licenses
  • 625,000 Contacts
  • 100,000 Community Logins per Month

    2 Salesforce Certified Administrators


    14 Products:

  • Service Cloud
  • Sales Cloud
  • Marketing Cloud
  • Knowledge
  • Live Agent
  • Chatter
  • Collaboration Cloud
  • Social Studio
  • Wave Analytics
  • TargetX
  • Informatica Cloud
  • Communities
  • force.com
  • Conga