DocuSign at Kent State University

Digital Transaction Management with DocuSign

With the introduction of the DocuSign application, the process of routing documents for signature, approving requests, and tracking timeline progress is simpler and more efficient. Documents are signed and forwarded digitally and instantly, to reduce time and effort, and minimize the potential for lost paperwork. 
To empower Kent State to send, sign, and manage documents anytime, anywhere, on any device with confidence. DocuSign replaces printing, faxing, scanning and overnighting documents with a way to make every approval and decision digital.

Benefits of DocuSign

  • Its Secure: Approved by the ISO for use with confidential information when all security best practices are observed.

  • It's Fast and Efficient: eSignature reduces turn-around time, reduces manual staff labor, and provides the opportunity to increase efficiency.

  • Its Green and Sustainable: Processes can be completely paperless, cutting down on the need for storing copies, mail costs, and imaging.

  • It's Global and Available 24/7: Provides faculty, students, and staff a secure, effective, and fast way to sign and return documents anytime, anywhere in the world.

Properly obtained electronic signatures are acceptable for university business forms and documentation. Federal and state laws provide that electronic signatures have full validity under the law when obtained appropriately using compliant technologies, certifications, and authentications.

General acceptance of DocuSign signatures at Kent State University allows university business process owners and approval signers to set guidelines for accepting DocuSign signatures or routing in DocuSign workflows. Units and individual third-party signers have the option to use DocuSign when it is practical for them to do so and in accordance with University Policy and Procedure.

Frequently Asked Questions

How do I access DocuSign?
I logged into DocuSign and there is nothing there?

Any user with an @kent.edu email address has the capability to log into DocuSign at Kent State University, however, the majority of our users will have no actions to take within the platform.

If you have logged into DocuSign, but see nothing within your “Manage” or “Templates” tab, you’ve done nothing wrong. There are no documents that require action from you, and nothing that you can send from within the platform.

If this describes you, you may log out and proceed with your normal activities. Any DocuSign documents requiring work from you will be sent to you via email, ensuring that no documents will be missed that are important to you and your time at Kent State University.

What document types are supported?

You can use DocuSign to sign virtually any type of document: .doc, .docx, .pdf, .xls, .xlsx, .txt, and more. DocuSign works with your documents, and business systems you already use, including salesforce.com, Microsoft Office 365 (including Microsoft Outlook, Word, and SharePoint), Google Drive. DocuSign is also available for iOS, Android, and Windows devices.

How do I verify who sent me the document I have received?

The notification email you received contains the name and email address of the sender - to contact the sender, please use the email address included in the notification.

Why do I keep getting email notifications - how do I stop these?

DocuSign sends email notifications on behalf of its users. Each sender has the ability to set how often to send email reminders. 

Your options to stop receiving email reminders to sign:

How do I download documents from my account?

Log into your DocuSign Account.

  1. Open up the completed document that you would like to save.
  2. You will see this menu at the top of the page, click the icon with the down arrow.
    download
  3. You will get the option to download as separate PDFs or combined PDFs.
    • Separate PDF - This will download the documents as the sender uploaded them. (For example, an envelope sent with two different documents will be downloaded as a ZIP file containing the two documents).
    • Combined PDF - This will combine all documents into a single PDF.
  4. Choose where you would like to download them on your computer.
How do I upload multiple PDFs to the Document Imaging Platform, AppXtender?

New documents can be scanned in normally or imported into AppXtender Web Access. Regardless of the method you chose, the first step is to create a batch that will hold the new page(s).

To create a batch, follow the steps below:

  1. From the Application view, right click the application name and go to Batch Import. The New Batch Document dialog box appears.
  2. Verify that your application is listed in the Application drop-down box.
  3. Type a name for the batch in the Batch Name field.
  4. Click Next. The Document Display Window appears. You may now add Documents to this batch using either the Scan Method or the Import File Method.

Scan Method

Import File Method

Indexing - New Images

How do I request Group Access for a new user?

These requests are handled through Support tickets to Information Technology.

  1. Navigate to the DocuSign Support Request.
  2. Click "Request Service"
  3. Choose "Manage Groups" from the "What do you need assistance with" drop-down.
  4. Fill in the other required information.
  5. Information Technology will make the group changes and inform the department once they have been completed. 
How do I request Template changes?

These requests are handled through Support tickets to Information Technology.

  1. Navigate to the DocuSign Support Request.
  2. Click "Request Service"
  3. Choose "Manage Templates" from the "What do you need assistance with" drop-down.
  4. Fill in the other required information.
  5. Information Technology will make the group changes and inform the department once they have been completed.
How do I sign and send a document?

Feature Highlight: With the Sign a Document feature, you can quickly upload a document to your DocuSign account, sign it, and send the signed document to anyone who needs to receive a copy.