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The Enterprise Applications and Infrastructure (EAI) part of the IT Division is comprised of several critical areas that service and support the Kent campus and the regional locations of Kent State University. 

Our customers are students, faculty, and staff at all locations.  The scope of our services is broad and covers all of the infrastructure areas, as well as the major enterprise applications that span them.

EAI Consists of These Areas:

Enterprise Applications Support

Supports enterprise applications that are used university-wide, including the Banner ERP.  In addition to supporting the applications, this team also provides development services for Banner and the related bolt-on applications.  Also included in their scope is the Cognos reporting environment, the Enterprise Data Warehouse, and Document Imaging.  

Infrastructure Engineering

The Infrastructure Engineering Group has responsibility for the design and implementation of critical infrastructure supporting the university’s core enterprise services.  This infrastructure includes servers, storage, and cloud platforms, as well as end user computing devices and accompanying software.  We also provide essential IT services including email and collaboration products, directory services, desktop management and encryption, virtualization and cloud platforms for the university.   Additionally, Infrastructure Engineering provides backup and disaster recovery services that ensure the university’s business functions can quickly return to operation in the event of a disaster.   Many of these services are requestable through the IS Service Catalog, or as customized solutions for specific projects or needs.  Experienced engineers are available to provide professional consultation and recommend solutions that meet most project and budgetary goals.  

 

Infrastructure Operations

Responsible for tools and activities that support reliability and availability of infrastructure services. Examples include Enterprise Monitoring (availability and performance), Change Management, and Major Incident Management. The scope of this team also includes the physical Data Center facilities,  both in the main Library and Moulton. The facilities are also responsible for Examination Scoring and Survey analysis, Production Batch Job Scheduling, and Server Co-Location services. 

Network & Telecom Services

Architects, designs, implements and supports all networking and telephone architecture user by the university. The scope of this team also includes the core and edge networks, wireless infrastructure, cable TV, ISP services, directory services, dial tone, unified messaging and contact center services.

Security & Access Management

Responsible for protecting digital assets across the entire university system. This team is entrusted with ensuring the confidentiality, integrity and availability of all institutional data and digital assets. The scope of this team also includes publishing and maintaining policies and guidelines, and building awareness and best practices that ensure the security of systems and data. Other key functions include recommending secure technologies that enable responsible innovation and growth, and providing continuous monitoring of critical information systems in order to prevent or minimize the severity of breaches.

  • Students First

    Students First

    • One Stop Contact Center
    • Visual Schedule Builder
    • Preferred Name 
    • National Cyber Security Month Campaign

  • Distinctive Kent State

    Distinctive Kent State

    • Grade Push
    • Faculty Computer Refresh
    • Employee Dynamic Checklist

  • Global Competitiveness

    Global Competitiveness

    • Expansion of Wifi with Eduroam
    • Bangladesh Research and Education Network

  • Regional Impact

    Regional Impact

    • Google Classroom Collaboration Enabled
    • Software Portal

  • Organizational Stewardship

    Organizational Stewardship

    • Academic Presence Verification Roster
    • Security Flaw Remediation
    • Scanning Services