Secure My Account Frequently Asked Questions

What can I expect now that I have configured multi-factor authentication?

You will log in as you normally would and will only see an additional prompt if your login appears “suspicious.” This may occur if your login is unusual (e.g., from a new location or unknown device). 

If you do receive an additional prompt, your default option will be contacted automatically to request that you verify your identity. Depending on your default option, you will be prompted for a 6-digit code provided by the Microsoft Authenticator app., you will receive a push notification on your mobile device, or you will receive a phone call or SMS text to the phone number you provided. 

If you would like to change your default option, please see our article on how to change your default multi-factor authentication option

What if there is an issue with my default option?

You are strongly encouraged to configure more than one method. What if you only configured the phone app, then bought a new phone and forgot to install the app, or maybe you accidentally left your phone at home? By configuring more than one option, you will ensure that you maintain access to your account, even if there is a problem with your default option.  

Log in to FlashLine then select "Settings" then "Update your mobile device information" to configure additional methods for logging in to your account. 

Where can I go for more information?

You can find answers to most common questions here, on our Frequently Asked Questions page. However, if you experience any problems while signing in with enhanced security enabled on your account, please contact the Kent State Helpdesk at (330) 672-HELP (4357).

How do I configure Multi-Factor Authentication for the first time?
How do I change my Multi-Factor Authentication information?
How do I change my default Multi-Factor Authentication option?
When will I be prompted for Multi-Factor Authentication?

You will be prompted for MFA if your authentication appears risky. Signing in from a new location or signing in from VPN services are some factors that contribute to making an authentication attempt appear risky.

How do I sign in if I do not have access to my default Multi-Factor Authentication option?
What do I do if I cannot access any of my Multi-Factor Authentication options?

If you are unable to access any of your MFA options and are being prompted to verify an authentication, please contact the Kent State Helpdesk at (330) 672-HELP (4357).

I have a new phone or new phone number. What should I do?

If you have a new phone or phone number, please follow the instructions in How to Reconfigure Multi-Factor Authentication Settings to remove the old information from your account and add your new information. If you are unable to access your account, please contact the Kent State Helpdesk at (330) 672-HELP (4357).

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