New Ticketing System - Launched Oct 11th

The New IT Ticketing System Has Arrived 

The Division of Information Technology uses a ticketing system to field help requests, enable self-service, and to curate our help article.  On October 11th, we launched a new and improved ticketing system, housed on


Powerful Search and Clean Design

The landing page has been streamlined, and powered by a great new search engine that allows you the ability to quickly find exactly what you’re looking for.  You will have quick access to all of our help articles and service request.

Image of Freshservice Support Portal

Improved Services

Our Service Catalog has been fully brought over, and in many cases, requests have been streamlined.  Many processes, which were paper or PDF based, have been moved over to a fully digital workflow, enabling greater transparency in where service requests are at, enabling quicker fulfillment of requests

New Ticketing System - Service Catalog









Solutions When You Need It

Lastly, the navigation for our help articles have been restructured, using an intuitive menu system.  You will be able to find the help you are looking for with a few clicks of the mouse.

New Ticketing System - Knowledge Articles










A few notes:

  • All active tickets that have been submitted using our older system have been brought over.  No need to resubmit a new ticket.
  • The new system will continue to send email notifications related to ticket requests.  The emails from the new system are cleaner and easier to read.
  • For any technical assistance, please feel free to chat with the help desk at or call us at (330)-672-4357.