We partnered with the Office of Continuing and Distance Education to allow single sign-on and federated accounts to work with their instructional design services catalog within TeamDynamix.
We provisioned BannerOther Accounts in TeamDynamix to allow access for non-standard users, such as senior accounts.
Kent State's network experienced 99.77% uptime throughout fiscal year 2018, meaning that there was minimal unplanned downtime that would prevent our constituents from accessing valuable information and services.
Kent State's web presence (www.kent.edu) experienced a 100% uptime throughout fiscal year 2018, meaning that there was no unplanned downtime that would prevent our constituents from accessing the information they need.
Kent State's Banner ERP system had a 100% uptime throughout fiscal year 2018, meaning that there was no unplanned downtime that would prevent our constituents from accessing the information needed to perform their daily tasks.
We developed and wrote an RFP to find a suitable E911 service product that will allow Kent State University to automatically maintain 911 location services for SIP. The current E911 product does not provide for SIP 911 location services and requires an additional expense to procure that capability. Network & Telecommunications Services investigated the entire solution to make sure that the purchase was right for the university.
The current Procera packet shaping appliance in the Library is no longer supported. We installed the new appliance in Moulton Hall and moved the existing appliance to the University Library to replace the End of Support device. The new packet shaping appliance provides greater throughput capabilities for when the wide area network (WAN) grows beyond 10gbps.
Telecommunication Services completed the migration of Kent State's phone lines from the legacy system to the new Session Initiated Protocol (SIP), which provides redundancy of phone lines. This phase includes the East Liverpool, Salem, and Kent Campuses, as well as the Cleveland Urban Design Collaborative.
We updated the new hire online enrollment with single vendor information. We also updated the amounts for the maximum Health Savings Account and Flexible Spending Account contributions and prorated the contributions accordingly.
We upgraded Application Xtender to version 8.6 in preparation for the Banner 9 Administrative Pages Upgrade.
We implemented a new fileshare environment, completed the file transfer from the old environment and decommissioned the old service.
We managed the authentication of a third party mobile application purchased by Kent State at Trumbull, which provides students with campus specific services, events and class information.
We implemented an upgrade to LawRoom, an online application that offers award-winning training and development courses to provide faculty and staff with important skills related to building interpersonal awareness in an inclusive workplace, using interactive scenarios. The implementation included proper user data and updates for Title IX compliance.
We updated the Faculty Refresh web application to allow for improved reporting, accuracy and a simplified workflow.
We migrated the BoxCast live streaming service to a centralized/federated authentication system. BoxCast users can now easily log in using Kent State credentials instead of one-off, non kent.edu accounts.
We installed over 200 new wireless access points (AP) in last residence halls (Beall/McDowell), allowing for an increase in devices and higher data rates, which increases speed. The project also supports the addition of over 6000 wireless locks, which saves Residence Services close to $6M and enables University Facilities Management to remotely manage electronic locks.
We redesigned the Franklin Hall Studio network to provide support to Teleproductions and the School of Journalism and Mass Communications. We also updated hardware that connects the incoming network to the building network.
Process Evaluation and Improvement led a process evaluation with Service Management to identify improvements to the self-service password reset process.
Process Evaluation and Improvement led a process review with a goal of improving the student experience. The team worked with Student Accessibility Services to decrease the wait time between when students request accommodations to when they are eligible to receive them.
Process Evaluation and Improvement worked with the Office of Continuing and Distance Education to hold a 5S Day for their department to organize physical and electronic files and spaces.