100 Wins

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Implemented Just-in-Time Support for Learn

We launched a service allowing for on-demand support of faculty and students inside the Learning...

Distinctive KSU Students First

Jun. 18, 2019

We launched a service allowing for on-demand support of faculty and students inside the Learning Management System (LMS). The service gives access to knowledge base articles and allows users to start a chat with an agent, open a ticket or call the Kent State Helpdesk without leaving the LMS.It can also be used for system announcements and pop-ups to help guide students and faculty to certain tools and features.

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Improved Usability and Customization within FlashLine

The new FlashLine theme was built as a template that can be easily altered for additional color...

Students First

Jun. 18, 2019

The new FlashLine theme was built as a template that can be easily altered for additional color variations without the need for additional code, making it very flexible. Accessibility of the theme was a focus and a dark theme was created after having been highly requested and now has 17,000+ active users. My Dashboard was made easier to configure with smoother positioning of elements, improved organizational functionality, role-based filtering options and a newly added list view.

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Salary Redistribution Workflow II

We enhanced the existing Salary Redistribution Workflow, creating the ability to document 90-day...

Organizational Stewardship Students First

Jun. 18, 2019

We enhanced the existing Salary Redistribution Workflow, creating the ability to document 90-day approval, adding attachments at the approval step, increasing character count in processing notes and allowing users to sort out actionable items only.

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Financial Aid Adjustment Workflow

The previous process was a time-consuming paper workflow between multiple departments that was...

Organizational Stewardship Students First

Jun. 18, 2019

The previous process was a time-consuming paper workflow between multiple departments that was prone to errors and hard to track. The new workflow has expanded visibility and workload sharing between departments and automated routing between the Bursar’s, Grants and Loans departments. There is automatic document imaging and storage at the end of the new workflow, and automated alerts are also sent out every 45 days to help ensure compliance.

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Gift-Reporting Workflow

Previously, all reporting was done on paper forms and sent through campus mail or scanned and...

Organizational Stewardship Students First

Jun. 18, 2019

Previously, all reporting was done on paper forms and sent through campus mail or scanned and emailed. Moving to the electronic workflow provides the necessary information to comply with federal income tax reporting requirements, creates a centralized location to store gift information, eliminates paper forms, improves tracking and supports faster processing time.

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Helped Improve Front Office Efficiency by Introducing Cutting-edge Office 365 Tools

We launched Teams, Planner and other collaborative tools that are integrated with Office 365 to all...

Organizational Stewardship

Jun. 18, 2019

We launched Teams, Planner and other collaborative tools that are integrated with Office 365 to all faculty and staff in fall 2018. The tools feature individual and group chat conversations and provide for a seamless collaboration and use of productivity tools. To help areas transition to these tools, we provide customizeable group training and support. There are currently 1000+ active users collaborating in Teams on a daily basis and 150,000+ Teams chat messages sent in the past month.

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Conducted Lean Toolkit Training

We led the Institute for Excellence Lean Toolkit Training with more than 36 participants from...

Distinctive KSU Organizational Stewardship Students First

Jun. 18, 2019

We led the Institute for Excellence Lean Toolkit Training with more than 36 participants from across the university.

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The Lean Kent State Office

The Lean Kent State Office, housed within Information Technology’s Process Evaluation and...

Distinctive KSU Organizational Stewardship Students First

Jun. 18, 2019

The Lean Kent State Office, housed within Information Technology’s Process Evaluation and Improvement team, was formed on the foundation of the work begun in Finance and Administration and will share Lean philosophies and practices across Kent State. Its goal is to help create a Lean culture where everyone feels empowered to identify and make improvements. As the community grows, a Lean Liaison will be chosen for each division.

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Healthcare Information Portability Accountability Act (HIPAA) Assessment

The HIPAA assessment was performed on Kent State’s five covered entities: University Health...

Global Competitiveness Organizational Stewardship

Jun. 18, 2019

The HIPAA assessment was performed on Kent State’s five covered entities: University Health Services, the Cleveland Foot and Ankle Clinic, Human Resources, the Speech and Hearing Clinic and Athletics.

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Graham, Leach, Bliley Act (GLBA) Assessment

Internal Auditing performed an assessment of our financial areas using the Federal Financial...

Global Competitiveness Organizational Stewardship

Jun. 18, 2019

Internal Auditing performed an assessment of our financial areas using the Federal Financial Institutions Examination Council Cyber Assessment Tool (FFIEC-CAT). The suggested improvements include a stronger focus on programmatic policies, auditing, risk management and vulnerability management.

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Research Education Networking Information Sharing and Analysis Center (REN-ISAC) Assessment

The center, providing risk assessments to more than 600 higher education and research member...

Global Competitiveness Organizational Stewardship

Jun. 18, 2019

The center, providing risk assessments to more than 600 higher education and research member institutions world-wide, performed a peer assessment of Kent State’s cyber security efforts. The assessment found that we are doing “good work” in many areas, providing a roadmap for future improvements.

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Took Preliminary Steps Toward Sharing Data Across the University and with Other Institutions

We partnered with four Ohio institutions to create a development group of shared resources to build...

Distinctive KSU Organizational Stewardship Regional Impact

Jun. 18, 2019

We partnered with four Ohio institutions to create a development group of shared resources to build and leverage common technology and solutions. We have completed a proof-of-concept (POC) using the Ethos platform, the new integration framework from Ellucian, enabling sharing of data across Kent State and partner institutions. Based on results from the POC, Ethos has the potential to improve our ROI with Ellucian through more modern, efficient processes.

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Improved the Search Experience for kent.edu Users

Using an artificial intelligence engine, we launched a new modern and extensible web search tool...

Distinctive KSU Organizational Stewardship Students First

Jun. 18, 2019

Using an artificial intelligence engine, we launched a new modern and extensible web search tool for the kent.edu website.

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Hosted the Inaugural Education Elevated Conference

We forged a partnership with the Center for Teaching and Learning, the Office of Continuing and...

Distinctive KSU Regional Impact Students First

Jun. 18, 2019

We forged a partnership with the Center for Teaching and Learning, the Office of Continuing and Distance Education, Student Accessibility Services and University Libraries to create an instructional technology conference that gave faculty a platform to share how they have leveraged technology to elevate instruction, allowed for an exchange of ideas and approaches across disciplines, and provided a showcase for the instructional talent at Kent State.

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Focused Attention on Culture and Leadership Development

Developed and implemented a 25-week IT Leadership Seminar designed to increase the proficiency and...

Distinctive KSU Organizational Stewardship

Jun. 18, 2019

Developed and implemented a 25-week IT Leadership Seminar designed to increase the proficiency and cohesiveness of the IT leadership team. The team participates in open discussions and activities around relevant topics geared toward enhancing their leadership.

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Completed a Cost Analysis to Leverage Kent State's Valuable Resource

We worked with the University Budget Office and the Department of Procurement to analyze costs of...

Global Competitiveness Organizational Stewardship

Jun. 18, 2019

We worked with the University Budget Office and the Department of Procurement to analyze costs of IT positions and equipment internal and external to the division, analyzed costs of internal and external IT positions and equipment university-wide to identify potential efficiencies. Contacts and reporting are now in place to be able to repeat the analysis in the future.

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Established Partnership with NEOMED

In partnership with the Provost’s Office, we signed a Shared Services agreement with NEOMED,...

Distinctive KSU Organizational Stewardship Regional Impact

Jun. 18, 2019

In partnership with the Provost’s Office, we signed a Shared Services agreement with NEOMED, allowing for the creation of an online pharmaceutical master’s program delivered by NEOMED. Course content will now be hosted on the Kent State learning management system and video hosting platform. This resulted in new service coverage for NEOMED and an improved financial posture for Kent State.

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Established Partnership with Youngstown State University

We collaborated with Youngstown State University (YSU) on an agreement to transition its database...

Distinctive KSU Organizational Stewardship Regional Impact

Jun. 18, 2019

We collaborated with Youngstown State University (YSU) on an agreement to transition its database management tasks and responsibilities to Kent State staff, providing both schools with learning opportunities and shared resources. This resulted in new service coverage for Youngstown State University and an improved financial posture for Kent State.

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Established the IT Leadership Team

We added three new departments to our division that are integral to developing a strategy and...

Global Competitiveness Organizational Stewardship Students First

Jun. 18, 2019

We added three new departments to our division that are integral to developing a strategy and deliverables to help lead Kent State forward and focus on business and academic processes and delivering the technology that our constituents need. Key areas of focus include continual improvement of the digital user experience, a greater analysis of our portfolio to best leverage the application of our core resources, structured data architecture, and heightened cybersecurity and privacy strategy.

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Banner Detail Code Workflow

The existing request process was paper- and email-based between various groups. The new electronic...

Organizational Stewardship Students First

Jun. 18, 2019

The existing request process was paper- and email-based between various groups. The new electronic workflow decreases errors, improves tracking and reporting, decreases the time it takes for request completion and makes the entire process more intuitive for the end user.

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