Students First
- One Stop Contact Center
- Provided a Cisco call center environment for One Stop for Student Services, which provides the telecom network used by the One Stop agents. This initiative provides call routing and queuing for counselors that serve as a single point-of-contact for student customer services previously provided at the Bursar, Registrar, and Student Financial Aid office.
- Visual Schedule Builder
- The Visual Schedule Builder (VSB) software eliminates manual student efforts by providing an automated solution for finding conflict free schedules. VSB considers unavailable personal time (blocked out) and presents only course schedules that work. The student can then send the final schedule to the Banner registration worksheet to provide a faster registration experience. This initiative was supported by Students in the Provost's Leadership Academy.
- Preferred Name
- Developed the ability for students to identify a Preferred Name in Compliance with Title IX that will be displayed on class roster, grade roster, student directory, Blackboard Learn and additional places.
- National Cyber Security Month Campaign
- Created a National Cyber Security Month Campaign to increase awareness of cyber security at Kent State.
- Additional Achievements
- Replaced 500 Wireless Access Points with newer models in 15 Academic buildings.
- Developed the network plan for Commencement at the new location at Dix Stadium.
- Modified the existing GPS Website Catalog links to integrate with the new course catalog within the CourseLeaf software.
