I am having difficulty getting Proctorio to work on my computer. Why is that?

To take a proctored exam with Proctorio, you must be using the latest version of the Google Chrome browser. You also must install the Proctorio Chrome browser extension. You can install this extension at getproctorio.com. You only need to install this extension once and it should take less than thirty seconds.

In the event the extension does not appear to be working correctly, follow these steps:

  1. Reboot your computer. 
  2. Ensure Chrome is updated.
  3. Remove the Proctorio extension by right-clicking on the Proctorio shield in Chrome and choosing "Remove from Chrome..."
  4. Reinstall the Proctorio extension by visiting getproctorio.com
  5. Clear Chrome cache

If you happen to notice the Blackboard password field stays on screen for a Proctorio-enabled exam, give the page a few seconds to have the password automatically entered by Proctorio. Slower internet connections or slower computers may cause the password to be on screen for a second or two. A reboot really helps prior to taking exams!

If you are taking an exam hosted outside Blackboard that will use Proctorio, ensure you have checked out Verify Login User Guide (PDF) for all of the required steps.