Frequently Asked Questions

Frequently Asked Questions on Proctored Exams for Students

Download a copy of Proctorio FAQ for Students (PDF)

About Proctored Testing

Remote Exam Proctoring: Questions and Answers

Why is Kent State proctoring exams?

Our institution and faculty rightfully value academic integrity, understanding the importance of fairness and the need to provide students with the academic credentials they have earned. The faculty at Kent State proctor exams, both in face-to-face classes and in courses delivered in a remote format. Proctored exams secure the integrity and quality of our courses and assist us in meeting the requirements, duties and responsibilities of our accrediting agencies.

What is remote/online proctoring?

When students are taking quizzes and/or exams remotely, proctoring can occur through the use of proctoring software, such as Proctorio, Respondus Monitor or ProctorU.

  • Proctorio and Respondus Monitor are automated proctoring technologies that allow students with a webcam and an internet connection to complete exams and quizzes while on camera; the service does not use live proctors but instead uses an automated algorithm to report on any exam session irregularities, which can be reviewed and interpreted by the class instructor.
  • ProctorU is a “proctoring technology that includes human supervision, including a live proctored launch, continuous monitoring, active proctor intervention to stop suspicious behavior” and reporting, which can be reviewed and interpreted by the class instructor (www.proctoru.com).

What do I need to be ready for a proctored exam?

A majority of proctoring sessions at Kent State take place through the use of Proctorio.

Support Resources

Please review the Proctored Testing Support for:

Access Proctored Testing Support

Can I find a quiet place to take a proctored exam on campus?

Kent Campus

At the University Library on the Kent Campus, all computers in the public space have the necessary technology to take Proctorio proctored exams; however, they’re not necessarily in quiet or private areas. Further, they are not configured to take Aleks math tests.

Many study rooms in the library are first come, first served; there are four rooms on the second floor that are reservable (see our site for details). These rooms are limited to one student and are not equipped with technology, so students would need to provide their own computer to use the space for remote proctored exams.

Regional Campus Testing Centers

What about face coverings and identity verification checks for exam sessions?

If your instructor requires that you do not wear a face covering during your proctored exam, please plan accordingly. As always, contact your instructor if you have any questions or concerns.

Face Coverings in the Kent Campus Library

In the University Library on the Kent Campus, face coverings are required; however, students have permission to remove face coverings in individual study rooms while study room doors remain closed. In the University Library computer labs, students may briefly remove face coverings to verify identities during exam pre-checks; however, face coverings then need to be worn throughout the duration of the exam period.

Face Coverings and Proctorio ID Verification

Proctorio staff may ask students to briefly remove a face covering to verify identities during exam pre-checks. If you have concerns about removing your face covering, please share that with the Proctorio staff member, who can work with you to complete your exam pre-check. Proctorio staff will not ask for religious face coverings to be removed at any time.

Can I practice first?

Yes! If an instructor utilizes proctoring through the use of proctoring software, we then recommend a practice session prior to exams so students can check things out. Please do take advantage of practice opportunities and/or ask your instructor about the possibility of including a practice session prior to your exam.

What happens if I struggle to get my proctored exam started or if I have technical issues during my proctored exam?

It is best to work with Proctorio’s support via chat, which is available from the course page in Blackboard (to access this live chat, click on the gray shield icon in the top right-hand corner of your Chrome browser) or chat directly from the Proctorio website at https://proctorio.com/support (scroll down to Start Live Chat).

Other Helpful Hints

  • Keep in mind, your exam timer does not begin until after you complete proctoring pre-checks. So, even if you need a bit more time to get the technology sorted out, you will still have the full time allotted to complete your exam.
  • You can also contact your instructor and let her/him know about your technical issues so they are aware of any challenges during your proctored exam experience.

Other Support for Respondus Monitor and ProctorU

What happens if I lose Wi-Fi or my computer crashes during a proctored exam?

Based on your exam settings, you may or may not be permitted to reenter a proctored exam after a computer crash or a lost Wi-Fi connection. If you lose Wi-Fi or run into technical issues that prevent you for returning to a proctored exam, make a good faith effort to document this instance and contact your instructor to describe your situation.

If my webcam and screen are being recorded, where is this information stored, and who can see those recordings?

Proctorio transfers and stores information with zero-knowledge encryption (see Proctorio Privacy and Data Security). Only your class instructor will review proctoring videos for suspicious behavior, and only authorized school officials can unlock and view the exam recordings, not Proctorio.

I fidget when I get nervous, and sometimes I like to read aloud to myself when I take exams. Will I be penalized, or will the exam close for moving around?

Proctorio monitors the test environment for unusual patterns of behavior and may flag those for your instructor's review. There are some technical settings/requirements stated prior to starting your exam (e.g., do not exit full screen; no downloads) that would cause exam session to end; however, Proctorio will not end your exam based on noise levels or movements in your test environment.

It is helpful to let your professor know in advance if you think this might be a concern. If you have a disability-related concern, Student Accessibility Services can assist you.

Do I have to take a proctored exam?

As previously stated, we value academic integrity, understanding the importance of fairness and the need to provide students with the academic credentials they have earned. Additionally, faculty have the right to ensure integrity of their exams. As such, faculty may choose to require proctoring for class assessments.

If I have concerns about remote exam proctoring, whom should I contact?

As always, you may contact your instructor with any questions or concerns related to course materials and assessments. For questions about the technologies involved in remote exam proctoring, review Proctorio Privacy and Data Security. If needed, you can reach out to the Office of the Student Ombuds, which provides students confidential consultation in assisting with the possible resolution of any university-related concern, grievance or appeal.

Is proctored testing used for all courses?

No; however, proctored testing is used in many online and remote learning courses and may be used for in-person courses as well. To determine if your course used proctored testing, please contact your instructor. 

Getting Started

How do you know it is really me taking my exam?

Using the computer’s webcam, Proctorio will compare the test-taker’s face with a photo ID. You must verify your identity during the exam process by showing a picture ID that has your name and photo on the same side. 

Where should I take an online proctored exam?

You should take an online proctored exam in a quiet place with no one else around. Here are best practices for a good test environment:

  • No other person is allowed to enter the room while you are taking a proctored exam
  • The lighting in the room must be bright enough to be considered “daylight” quality. Overhead lighting is preferred.
  • You must sit at a clean desk or table.
  • The desk or walls around you must not have any writing.
  • The room must be as quiet as possible. Sounds such as music or television are not permitted.
Do I need a password to take my exam?

No. Proctorio integrates with your school’s learning management system so you don’t need a separate password to take a test. 

Do I need to schedule my exam time in advance?

No. Proctorio does not require any advance scheduling. You can take an exam at any time (during the window given to you by your professor) without penalty.

Can I use books or notes during my online exam?

Unless directly specified by your instructor, the following items are not to be on your desk or table or used during your proctored exam,

  • Books
  • Papers
  • Pens
  • Calculators
  • Textbooks
  • Notebooks
  • Phones or tablets
Can I use additional software during my online exam?

No. You must also close all other programs or windows on your computer before you begin the exam. You may not use the following tools:

  • Programs such as Excel, Word, or PowerPoint
  • Communication programs such as Skype
  • Any website page other than the exam window in your course (unless directly specified by your instructor)
What if I need to answer a phone call or use the restroom during the exam?

You must not leave the room during the exam for any reason, unless posted rules for the exam specifically permit you to do so. You must also not communication with any other person by any means or use a phone for any reason. Also, you must not use headphones, ear buds, or any other type of listening equipment.

What if I need extra time to take the exam?

If you have a disability and need additional time or specific accommodations to take the exam, consult your organization’s disability resources or the course team before you make any choices on the exam page. The course team must approve your request and make any adjustments before you start your exam.

What happens if I violate one of the rules during an online exam?

If you violate the online proctoring rules, this will be noted in a report to the instructor. You will need to follow up with your instructor.

Technology Requirements

What technology is required for me to take a proctored exam?

To take a proctored exam you need a strong connection to the internet, a webcam, and audio capabilities. Also it is best to make sure your computer has a full charge before beginning an online exam. Please View Proctorio System Requirements for more details. 

Can I take my proctored exam on a laptop or tablet?

Proctorio online exams can be taken on desktop computers, laptops, or Chromebooks with a Windows, Mac or Chrome operating system. You may not use tablets or iPads, kindles, or mobile devices.

Are secondary or overflow monitors allowed?

No. All secondary or overflow monitors must be disconnected from the computer and turned away or covered during the exam.

Is software installation required for remote access?

No. A small application will run on the computer while connected to the proctor.

Help & Support

I am having difficulty getting Proctorio to work on my computer. Why is that?

To take a proctored exam with Proctorio, you must be using the latest version of the Google Chrome browser. You also must install the Proctorio Chrome browser extension. You can install this extension at getproctorio.com. You only need to install this extension once and it should take less than thirty seconds.

In the event the extension does not appear to be working correctly, follow these steps:

  1. Reboot your computer. 
  2. Ensure Chrome is updated.
  3. Remove the Proctorio extension by right-clicking on the Proctorio shield in Chrome and choosing "Remove from Chrome..."
  4. Reinstall the Proctorio extension by visiting getproctorio.com
  5. Clear Chrome cache

If you happen to notice the Blackboard password field stays on screen for a Proctorio-enabled exam, give the page a few seconds to have the password automatically entered by Proctorio. Slower internet connections or slower computers may cause the password to be on screen for a second or two. A reboot really helps prior to taking exams!

If you are taking an exam hosted outside Blackboard that will use Proctorio, ensure you have checked out Verify Login User Guide (PDF) for all of the required steps. 

I need help using Proctorio. Where do I go?

If you need technical assistance, please reach out to Proctorio directly by using the chat function built into the Proctorio Chrome browser extension or email them at support@proctorio.com. You can also click on the shield image in the upper right hand corner of your Chrome browser after you have installed the Proctorio extension.

When is support available for the online exam process?

Proctorio offers 24/7 support. Meaning, full live support 24 hours a day, 7 days a week.  

Where can I go to learn more about Proctorio?

Privacy Concerns

Is someone watching me while I take my exam?

No. Kent State University requires video, audio, and screen capture. Proctorio will then store that data and provide an automated suspicion report to your instructor. No Proctorio employee has access to this data.

How do I know that my privacy is protected?

Proctorio uses zero knowledge encryption technology that ensures your information is encrypted when it leaves your computer, is transferred, and then stored in the cloud. All of the information collected during the exam is done so securely. The online proctored exam information is stored in a fully secure environment. 

Review the Proctorio Privacy Policy for a more detailed description of the information collected during a proctored exam.

Will Proctorio ever obtain or give out my personal information?

Never. Proctorio does not and cannot collect any personally identifying attributes on any user, so there’s no information to give to third parties.  

How do I know that Proctorio isn’t collecting information from my computer when I’m not in an exam?

Proctorio only runs when you’re active in an exam, and will display a shield icon in the browser once it has been activated. Since Proctorio runs in the browser, you can rest assured there’s no separate program collecting your data.  

Who can view exam recordings?

Only authorized school officials can unlock and view the exam recordings, not Proctorio. Additionally, our state-of-the-art double encryption technology ensures that all of your exam data is safe from hacking attempts.