Need Additional Support?
- For problems with your coursework, contact your professor. Find contact information through Blackboard or in your course syllabus.
- If your professor is using Microsoft Teams, find additional resources here.
- For technical issues, contact the Help Desk or use the LiveChat.
- For other issues, email KeepOnLearning@kent.edu.
Do you have tech needs?
Kent State University has provided funds for students in need of technology thru the emergency grant fund. Please visit the COVID-19 Emergence Resources page.
What if I have trouble logging into Blackboard or using tools in Blackboard?
Be sure to communicate any problems you are having with The Kent State Online Technology Help Center. They can help you with problems with Blackboard, logging into your online course, as well as, hardware and software issues. Contact TechHelp by either submitting a Support Ticket or get help via LiveChat with support staff. You can also call 24 hours a day, 7 days a week at 330-672-HELP.
What are the technology requirements?
Visit the Technology Requirements page to learn what you need to know in order to keep your computer operating system, software applications, and web browsers up-to-date, as well as how to connect to Kent State University's online resources such as Blackboard Learn and University Libraries.
What do I do if I don't have a computer or access to the Internet?
The first thing you should do is contact your instructor and discuss your situation. You can use email or phone to contact them. If you absolutely don’t have access to either of those, send a postal letter. If you have access to a smartphone, you can download the Blackboard mobile phone app. The app is especially useful for email, accessing content, videoconferencing, and discussion threads. Complicated written assignments will be difficult to submit by typing on a phone. There are creative solutions such as written assignments that can be photographed and attached to the assignment tool or even mailing in the assignment. Again, coordinate with your instructor to see what they would like you to do.