Support Units

Blackboard Learn Support

The Division of Information Service’s Blackboard Learn support group provides online instructors with text and video tutorials, one-on-one consultations, and regularly scheduled training sessions in order to learn how to use Kent State University's official learning management system for delivering online courses.

A request form for combining multiple sections of an online course and information on technology tools integrated with Blackboard Learn such as Respondus, Lockdown Browser, or Collaborate are located on the Blackboard Learn support website.

Visit the Blackboard Learn Support Site

Get Technical Support 24/7

Faculty experiencing performance or technical issues with Blackboard Learn should visit the KSU TechHelp support website to review Quick Solutions or submit a support ticket. TechHelp can also be contacted via phone, 330-672-HELP. KSU TechHelp services are available 24/7 all year, including holidays.

Library Support

University Libraries can help support your online courses in a number of ways:

See our Distance Learning support page

LibGuides is a content management system used by University Libraries to curate knowledge and share information through online guides on specific subject areas, courses, useful resources and general information portals. Please see links below to LibGuides specifically related to development of online course materials.

For more information, contact your subject librarian:

Copyright Support

University Libraries Copyright Services locates copyright owners and provides clearance services for third-party copyrighted materials for use in a variety of projects and endeavors, including:

  • Teaching and learning
  • Presentation and poster sessions
  • Publication in books, dissertations, journal articles, multimedia, and other projects
  • Institutional repositories, including the Digital Commons @ Kent State University.

Copyright Services can help you with copyright clearances for materials of all types, including:

  • Images
  • Video
  • Audio
  • Text, including articles, chapters, poetry, and lyrics

Copyright Services provides:

  • Instructional sessions for faculty, staff and students
  • Informational responses to your questions and concerns
See our resources:

Copyright Resources

For an appointment, contact:

Cindy Kristof
Head, Copyright and Document Services

Phone: 330-672-1641

Student Accessibility Services

Student Accessibility Services provides Kent State students with disabilities equal opportunity to participate in, contribute to, and benefit from all university programs, services, and activities. Faculty, as members of the university, are required by federal law to provide reasonable accommodations to students with disabilities. "Reasonable" may seem like a fairly vague term, and if you are unsure whether something a student is requesting is reasonable, please contact SAS for consultation.

The office of Student Accessibility Services provides faculty with the following resources and services:

For appointment contact:

Student Accessibility Services

University Library, Suite 100 (1st floor, just past the elevators)
P.O. Box 5190
Kent, Ohio 44242-0001

Phone: 330-672-3391

Proctored Testing Support

Kent State Online provides assistance with proctored testing for online courses, those coded in Banner as V1, V2, or V3 (100% online, 100% online with set meeting times, and at least 50% online, respectively).

For assistance, open a support request

More information about proctored testing can be found on the Proctored Testing page.