Nursing Home Administrators Conference | Corporate University & Conference Center | Kent State University

Nursing Home Administrators Conference

2019 Nursing Home Administrators Conference

Friday, March 8, 2019
8:30 a.m. - 4 p.m.

Conference Center
Kent State University at Stark

Kent State University is an approved provider of continuing education credit by the Ohio Board of Executives of Long-term Services & Supports (BELTSS). 

BELTSS Credits: APPROVED for Six (6) Credit Hours
Cost: $195
Registration: Call Mona Zink at 330-244-3508 between 8 a.m. and 4:30 p.m.


Conference Schedule

8:30 Registration  |  Breakfast  |  Networking
9:00 - 12:00

It's a Deal! Negotiation Skills for the Beginner  |  Lisa Stouffer, MBA 
Great for the newly promoted professional charged with negotiating with vendors, unions,  clients, families and co-workers. Make every deal your best while maintaining the relationship. Participants will:

  • Learn key fundamentals to define needs, bargaining zones and goals
  • Learn the difference between distributive and integrative agreements
  • Understand the critical pre-negotiation research needed for a successful deal
  • Learn how to achieve a win-win agreement
  • Gain valuable hands-on experience practicing the concepts in a safe environment
     
12:00 Lunch
1:00 - 4:00

Clarity of Course™ - Customer Service Training  |  Diane Helbig
Dealing with customers, prospects, and co-workers can sometimes be challenging. At the same time, it’s critically important that we embrace communication and business strategies that ensure we are positively representing ourselves and our organization. This program is designed to explore actual experiences attendees are encountering, identify possible reasons why challenging situations occur, and develop strategies to reduce or eliminate difficult encounters. Participants will:

  • Have the opportunity to share challenging situations they have experienced
  • Explore possible reasons through group discussion
  • Rework events with new behaviors and new words. We delve into communication strategies that work. (This discussion includes listening skills training, written, verbal, and email word choice and etiquette)
  • Explore what customers, prospects, and co-workers want and need; and how to meet those needs. (This discussion includes creating decision making and problem solving strategies, conflict resolution, and embracing a desire to help)
  • Commit to at least one new behavior moving forward for interacting  with others