Special Topics & Webinars

Special Topics are held on a demand basis and may be canceled due to low enrollment.

Special Topics Registration
Call Mona Zink at 330-244-3508 between 8 a.m. - 4:30 p.m.


COMPLIMENTARY WEBINAR: LEAD WITH CUSTOMER SERVICE

Facilitator: Renee Romine
Wednesday, Nov. 18, 2020
10 - 11 a.m.
Complimentary
  
Learn how to build a culture of customer service both inside and outside your organization. Participants will:

  • Make customer service part of the organization’s culture
  • Learn the mastery of positive language
  • Learn how to provide world-class service

Registration is required.

REGISTER FOR WEBINAR


SPECIAL TOPIC: MAKING ZOOM ZOOM - THE ART OF ENGAGEMENT (REMOTE)

Facilitator: Marsha Friedman
Wednesday, Dec. 2, 2020
8:30 - 11:30 a.m.
Delivered remotely via Zoom
$99

Leaders, trainers and presenters know that our success depends on how well we engage our audiences. With most events occurring virtually for the foreseeable future, now is the time to raise the bar of our Zoom meeting expertise. Discover the tools to make your team & group meetings, presentations, and training programs soar.
 
By the end of the session, participants will be able to:

  • Enable the basic and advanced features of Zoom including polls, breakout rooms, and registration
  • Implement creative options for using Zoom features
  • Plan and design a fully interactive and engaging program or event
  • Elevate on-screen presence and effectiveness
  • Enhance virtual speaking skills

As a bonus, participants will walk away with:

  • Every 5 Minutes Planning & Design Tool
  • Top 5 Planning & Design Best Practices
  • Top 10 Virtual Presentation Best Practices

SPECIAL TOPIC: Virtual Teams - The Good, the Bad and the Ugly (REMOTE)

Facilitator: Ned Parks
Friday, Dec. 11, 2020
8:30 - 11 a.m.
Delivered remotely via Zoom
$99

You will come away with an awareness of the potential pitfalls that plague virtual teams and develop strategies to enhance your ability to successfully lead and work in virtual teams.  

Why should you consider this session?  Well, it seems remote work may be with us awhile.


SPECIAL TOPIC: CRUCIAL SKILLS FOR CREW LEADERS

Facilitator: Diane Helbig
Wednesday, Feb. 24, 2021
8:30 a.m. - 12:30 p.m.
$195

Crew leaders succeed when they have a system they can implement on a consistent basis to ensure performance and productivity are realized. Three aspects of crew leadership – goals, empowerment, and communication – work in harmony to ensure not only shift success, but company success. Crew Leaders will learn how the goals of the company and the goals of the workers intersect as well as how to communicate in ways that engage commitment of the crew. Participants will:

  • Learn how company, department and individual goals support each other
  • Discover the impact of communication styles including tone, words, and intention
  • Determine the best way to get the crew to buy-in to a performance plan on a daily basis
  • Leave with a plan they can implement and monitor for effectiveness

SPECIAL TOPIC: DIGITAL MARKETING BOOT CAMP - A PLAN FOR SUCCESS

Facilitator: Karen Leonard
Friday, April 30, 2021
8:30 a.m. - 12:30 p.m.
$195

Marketing online is no longer an option; it is essential to a successful results-driven marketing plan. If you are starting an online business, or you are not seeing results with your current online marketing strategies, it is time to implement a new digital marketing plan that will create tangible results!

This hands-on Digital Marketing Boot Camp will cover the essential five elements for a strong online presence. You will learn how to formulate an effective digital marketing plan along with tips for increased conversion and traffic. You will also learn how to plan conversion-focused emails and social media content. Participants will learn how to:

  • Get found online with Google
  • Convert more leads with their Website
  • Convert interest to leads with Email Marketing
  • Increase their effectiveness on Social Media
  • Understand their reports for better results

If you are tired of wasting time, money, and energy on tactics that are not driving new business or repeat customers, this workshop will provide a fresh start.