Special Topics & Webinars

Special Topics are held on a demand basis and may be canceled due to low enrollment.

Special Topics Registration
Call Mona Zink at 330-244-3508 between 8 a.m. - 4:30 p.m.


SPECIAL TOPIC: LEADERSHIP ESSENTIALS CERTIFICATE
Facilitators – Dr. Phil Kim, Dr. Kay Potetz, Kristy Frieden

Tuesday, May 19 and Wednesday, May 20, 2020
8:00 a.m. - 4:30 p.m.
$690.00

Have you completed foundational skills and are now asking: what next? Elevate from a management mind-set to one of a true leader by obtaining higher level skills that transfer immediately to the workplace. After just two days, participants emerge with fresh insights into leadership best practices, new research on motivating people and groups, and tips on managing organizational change. This certificate program is continuously updated as leadership needs evolve with the changing marketplace. The four topics below will be covered during this two day certificate program.

DAY 1
THE EMOTIONALLY INTELLIGENT LEADER (DR. PHIL KIM) 

Emotional intelligence (EI) has become a popular topic within organization development. However, there has been limited practice in how this relates practically to a company and specifically how to develop leaders within the organization. Understanding EI is vital in developing critical competencies such as self-awareness, intrinsic motivation, empathy and social skills.

Upon completion of this training, participants will learn how to incorporate Emotional Intelligence skills to improve performance in:

  • Personal Development
  • Building Relationships
  • Change Management
  • Decision-Making
  • Participative Management
  • Work-Life Balance

MOTIVATING STAFF THROUGH APPRECIATIVE INQUIRY (DR. KAY POTETZ)       
Many times, we find that demands on our energy exceed our capacity to deliver quality results. This session will introduce you to leadership insights discovered in sports psychology and brain research. You will leave with the foundation of an energy plan for increasing energy reserves and building your capacity to handle stress. During this session, participants will:

  • Learn innovative strategies for handling stress that can actually improve performance when under pressure
  • Identify tips for managing energy verses managing time 
  • Learn energy management methods borrowed from the world of psychology, nutrition and exercise physiology 

DAY 2
EFFECTIVE ORGANIZATIONAL LEADERSHIP: ENGAGE AND EXECUTE (KRISTY FRIEDEN)


This leadership training course is uniquely designed to help leaders prepare for new challenges and responsibilities. You'll discover the heart, soul and mind of true leadership. Through a variety of leadership training activities, you'll explore leadership roles as change agent, coach, manager, communicator, and strategist. Plus, you'll learn how to develop your unique leadership style for maximum impact.

  • Define the characteristics of great leadership
  • Identify the key elements of leadership, how they differ from management, and how to make the transition
  • Understand the essentials of communication to effectively influence others
  • Determine how to engage and inspire colleagues and employees
  • Understand the importance of adaptability and what behaviors are required
  • Define sustainability as it relates to employee performance and results
  • Identify strengths and opportunities in your current leadership approach

COMPLIMENTARY WEBINAR: ESSENTIALS OF DiSC
Facilitator - Renee Romine

Thursday, May 28, 2020
10 - 11 a.m.
Complimentary

Are you interested in improving your professional communication and relationship skills? This webinar explores the DiSC model based on the work of behavior psychologist William Moulton Marston that describes four basic behavioral styles in which we approach our work: Dominance, Influence, Steadiness and Conscientiousness. Understanding and applying knowledge of DiSC can improve communication skills and improve relationships.
Participants will:

  • Learn the four DiSC work styles
  • Learn how to read the DiSC style map
  • Explore priorities that drive the different styles

REGISTER HERE


SPECIAL TOPIC: MAKE YOUR LEARNING LIVELY
Facilitator – Faith Sheaffer-Polen

Friday, May 29, 2020
8:30 a.m. - 12:30 p.m.
$195.00

Whether you are tasked with training one-on-one or in front of groups of learners, it is critical that you understand how to engage learners and avoid death by lecture and PowerPoint lethargy. The benefits of attending this session include learning and sharing ways to involve learners in quick, easy, fun and memorable ways before during and after the training session, increase learner's enthusiasm for complex, dry or technical content, enjoying your training role even more than you currently do! Participants will:

  • Determine the purpose of training
  • Identify the four (4) learning styles and review the basics of how the brain learns best
  • Demonstrate how to build more physical movement into training sessions (sitting is the new smoking!)
  • Practice methods of letting the learners talk more and the trainer talk less (WHAT?)
  • Brainstorm ways to build engagement in technical, complex training (eliminate snoring!)
  • Learn creative ways to divide learners into small groups (no counting off!)

COMPLIMENTARY LEAN SIX SIGMA INFORMATIONAL BREAKFAST
Facilitators – John Novak, CQA, John Potkalitsky and Stephen Skillman

Friday, May 29, 2020
8:00 a.m. - 10:00 a.m.
Complimentary

What’s it all about? Improving processes, operating more efficiently and saving money!

Join us for a complimentary breakfast meeting where you will have a chance to meet with consultants and hear from a past participant. If you’ve ever thought about Lean Six Sigma training and/or implementation, now is the time to get your questions answered. Seats are limited, so register today!


SPECIAL TOPIC: SUPERVISORY BOOT CAMP
Facilitator – Faith Sheaffer-Polen

Friday, June 5, 2020
8:30 a.m. - 12:30 p.m.
$195.00

Do your first-time and front-line supervisors have the skills and training they need to be successful in their new roles? This full-day Supervisory Boot Camp can help. Participants will:

  • Learn the five basic management functions and three critical skills needed to succeed
  • Receive clarification of their new role and the new responsibilities and accountabilities to their team, peers, managers, and organization
  • Complete a SWOT analysis for the organization and for their team
  • Identify how a supervisor must think, what they must say, and how they must behave
  • Review Federal and State Employment Laws and how they impact a supervisor's daily work

SPECIAL TOPIC: EXCELLING AT EXCEL
Facilitator - Ted Younessi

Friday, July 1, 2020
8:30 a.m. - 4:30 p.m.
$295.00

Everyone is familiar with Excel, but how many actually “know” Excel? This course is designed to help beginning and avid users learn new tips and features in Excel. Participants will:

  • Become familiar with spreadsheet terminology and the fundamental concepts of Microsoft Excel (including identifying Excel window components, navigating worksheets, and downloading templates)
  • Learn the basics of entering and editing text, values, and formulas, and how to save workbooks in the native Excel format, as well as in other formats
  • Learn how to move and copy data and formulas, how to determine absolute and relative references, and how to work with ranges, rows, and columns
  • Learn how to use simple functions, and how to easily apply formatting techniques to worksheet data
  • Create and modify charts, and work with graphics
  • Learn how to review workbooks for spelling errors, modify page setup, and print worksheets.

This course focuses on the skills “real users” need to be productive immediately in Microsoft Excel. Our instructor is great at modifying the training to best suit “participant needs,” so participants can ask plenty of questions and get the answers they need.


COMPLIMENTARY WEBINAR: CONDUCTING EFFECTIVE MEETINGS
Facilitator - Renee Romine

Wednesday, Aug. 5, 2020
10 - 11 a.m.
Complimentary

Data suggests there are an average of 11 million meetings taking place each day. The average office employee spends over five hours each week sitting in meetings and over four hours preparing for them - this is more than an entire day devoted to meetings. Many people feel that meetings are unproductive. We believe meetings can be an integral part of any organization if they are done correctly. This webinar will help meeting leaders, planners and participants explore how to maximize time before, during and after any meeting. Participants will learn how break the meeting cycle in order to move their department/organization forward.

REGISTER HERE


SPECIAL TOPIC: ADVANCED MICROSOFT EXCEL
Facilitator - Ted Younessi

Friday, Aug. 21, 2020
8:30 a.m. - 4:30 p.m.
$295.00

In this course, students will further build on the skills acquired in earlier Excel sessions. Participants will:

  • Work with advanced functions and formulas, as well as lookup functions such as VLOOKUP, MATCH, and INDEX.
  • Learn about data validation, and using advanced data filtering.
  • Apply advanced chart formatting options, and create more complex charts.
  • Work with PivotTables and PivotCharts, export and import data, and query external databases.
  • Learn about the analytical features of Excel, such as Goal Seek, and how to create scenarios.
  • Run and record macros, and explore VBA code.

SPECIAL TOPIC: SUPERVISORY BOOT CAMP
Facilitator – Faith Sheaffer-Polen

Friday, Nov. 6, 2020
8:30 a.m. - 12:30 p.m.
$195.00

Do your first-time and front-line supervisors have the skills and training they need to be successful in their new roles? This full-day Supervisory Boot Camp can help. Participants will:

  • Learn the five basic management functions and three critical skills needed to succeed
  • Receive clarification of their new role and the new responsibilities and accountabilities to their team, peers, managers, and organization
  • Complete a SWOT analysis for the organization and for their team
  • Identify how a supervisor must think, what they must say, and how they must behave
  • Review Federal and State Employment Laws and how they impact a supervisor's daily work

COMPLIMENTARY WEBINAR: LEAD WITH CUSTOMER SERVICE
Facilitator - Renee Romine

Wednesday, Nov. 18, 2020
10 - 11 a.m.
Complimentary

"It takes months to find a customer...seconds to lose one." Vince Lombardi

Learn how to build a culture of customer service both inside and outside your organization. Participants will learn how to:

  • Make customer service part of the organization’s culture
  • Learn the mastery of positive language
  • Learn how to provide world-class service

REGISTER HERE