Special Topics & Webinars

Special Topics are held on a demand basis and may be canceled due to low enrollment.

Special Topics Registration
Call Mona Zink at 330-244-3508 between 8 a.m. - 4:30 p.m.

Facilitator - Ted Younessi

Friday, September 27, 2019
8:30 a.m. - 4:30 p.m.

Everyone is familiar with Excel, but how many actually “know” Excel? This course is designed to help beginning and avid users learn new tips and features in Excel. Participants will:

  • Become familiar with spreadsheet terminology and the fundamental concepts of Microsoft Excel (including identifying Excel window components, navigating worksheets, and downloading templates) 
  • Learn the basics of entering and editing text, values, and formulas, and how to save workbooks in the native Excel format, as well as in other formats
  • Learn how to move and copy data and formulas, how to determine absolute and relative references, and how to work with ranges, rows, and columns
  • Learn how to use simple functions, and how to easily apply formatting techniques to worksheet data
  • Create and modify charts, and work with graphics
  • Learn how to review workbooks for spelling errors, modify page setup, and print worksheets.

This course focuses on the skills “real users” need to be productive immediately in Microsoft Excel. Our instructor is great at modifying the training to best suit “participant needs,” so participants can ask plenty of questions and get the answers they need.

Facilitator - Diane Helbig

Wednesday, October 9, 2019
8:30 a.m. - 12:30 p.m.

Time management and prioritizing are issues that most people face when trying to juggle workload, client interests, and the unforeseen. How do we create processes and plans so what we are trying to accomplish isn’t derailed? It’s important to be able to meet the client needs regardless of what comes up. And there are days when priorities change or challenges are included in the mix. How we handle these things will determine how successful we are, and how satisfied we will be with our work. Participants will:

  • Consider what it looks like when everything goes according to plan
  • Identify obstacles that get in their way
  • Determine which obstacles are significantly impacting their time
  • Create their own decision process for addressing those obstacles
  • Embrace communication strategies that increase cooperation and 

Facilitator - Faith Sheaffer-Polen

Friday, Oct. 25, 2019
8:30 a.m. - 4:30 p.m.

Do your first-time and front-line supervisors have the skills and training they need to be successful in their new roles? This full-day Supervisory Boot Camp can help. Participants will:

  • Learn the five basic management functions and three critical skills needed to succeed
  • Receive clarification of their new role and the new responsibilities and accountabilities to their team, peers, managers, and organization
  • Complete a SWOT analysis for the organization and for their team
  • Identify how a supervisor must think, what they must say, and how they must behave
  • Review Federal and State Employment Laws and how they impact a supervisor's daily work

Facilitator – Renee Romine

Wednesday, Nov. 6, 2019
10:00 a.m. - 11:00 a.m.

We face change on a daily basis. It is part of our lives at work and at home. Change can be difficult to handle, especially if we are resistant to it. In this webinar, we will explore the Change and Transition Model to addresses the four stages of change (denial, resistance, exploration, and commitment) and how to handle the concerns of each. Participants will learn tips on how to manage change and transition as they:

  • Understand how change influences behavior
  • Learn and explore the four stages of change 
  • Apply the Change and Transition Model to accelerate change/transition and increase its likelihood of success


Facilitator - Ted Younessi

Friday, November 8, 2019
8:30 a.m. - 4:30 p.m.

In this course, students will further build on the skills acquired in earlier Excel sessions. Participants will:

  • Work with advanced functions and formulas, as well as lookup functions such as VLOOKUP, MATCH, and INDEX.
  • Learn about data validation, and using advanced data filtering.
  • Apply advanced chart formatting options, and create more complex charts.
  • Work with PivotTables and PivotCharts, export and import data, and query external databases.
  • Learn about the analytical features of Excel, such as Goal Seek, and how to create scenarios.
  • Run and record macros, and explore VBA code.

Facilitator – Diane Helbig

Tuesday, May 12, 2020
8:30 a.m. - 12:30 p.m.

Crew leaders succeed when they have a system they can implement on a consistent basis to ensure performance and productivity are realized. Three aspects of crew leadership – goals, empowerment, and communication – work in harmony to ensure not only shift success, but company success. Crew Leaders will learn how the goals of the company and the goals of the workers intersect as well as how to communicate in ways that engage commitment of the crew. Participants will:

  • Learn how company, department and individual goals support each other
  • Discover the impact of communication styles including tone, words, and intention
  • Determine the best way to get the crew to buy-in to a performance plan on a daily basis
  • Leave with a plan they can implement and monitor for effectiveness

Facilitators – Dr. Phil Kim, Dr. Kay Potetz, Kristy Frieden

Tuesday, May 19 and Wednesday, May 20, 2020
8:00 a.m. - 4:30 pm.

Have you completed foundational skills and are now asking: what next? Elevate from a management mind-set to one of a true leader by obtaining higher level skills that transfer immediately to the workplace. After just two days, participants emerge with fresh insights into leadership best practices, new research on motivating people and groups, and tips on managing organizational change. This certificate program is continuously updated as leadership needs evolve with the changing marketplace. The four topics below will be covered during this two day certificate program.


Emotional intelligence (EI) has become a popular topic within organization development. However, there has been limited practice in how this relates practically to a company and specifically how to develop leaders within the organization. Understanding EI is vital in developing critical competencies such as self-awareness, intrinsic motivation, empathy and social skills.

Upon completion of this training, participants will learn how to incorporate Emotional Intelligence skills to improve performance in:

  • Personal Development
  • Building Relationships
  • Change Management
  • Decision-Making
  • Participative Management
  • Work-Life Balance


Many times, we find that demands on our energy exceed our capacity to deliver quality results. This session will introduce you to leadership insights discovered in sports psychology and brain research. You will leave with the foundation of an energy plan for increasing energy reserves and building your capacity to handle stress. During this session, participants will:

  • Learn innovative strategies for handling stress that can actually improve performance when under pressure
  • Identify tips for managing energy verses managing time 
  • Learn energy management methods borrowed from the world of psychology, nutrition and exercise physiology 


This leadership training course is uniquely designed to help leaders prepare for new challenges and responsibilities. You'll discover the heart, soul and mind of true leadership. Through a variety of leadership training activities, you'll explore leadership roles as change agent, coach, manager, communicator, and strategist. Plus, you'll learn how to develop your unique leadership style for maximum impact.

  • Define the characteristics of great leadership
  • Identify the key elements of leadership, how they differ from management, and how to make the transition
  • Understand the essentials of communication to effectively influence others
  • Determine how to engage and inspire colleagues and employees
  • Understand the importance of adaptability and what behaviors are required
  • Define sustainability as it relates to employee performance and results
  • Identify strengths and opportunities in your current leadership approach