Supervision Certificate

SUPERVISION CERTIFICATE - 6 DAYS

New, veteran or aspiring supervisors will gain credentials to achieve success by completing the Certificate of Supervision. Our longest-running certificate is a comprehensive, skill-based program that has benefitted more than 300 area professionals.

These programs can be taken individually or as part of the certificate.

To register for any program, call Mona Zink at 330-244-3508 between 8 a.m. - 4:30 p.m.

CRASH THE BARRIERS: BUILD THE TEAM

Facilitator - Ned Parks
1 Day

This program is designed to teach leaders how to build teams and improve group interactions through a totally hands-on experience. At the end of the workshop, participants will be able to:

• implement specific actions to build a high-functioning team
• seamlessly integrate new employees into the team

EFFECTIVE DECISION MAKING

Facilitator - Phil Kim
1 Day

In today’s business environment, the impact of a poorly-made decision can have far-reaching financial and professional consequences. This program utilizes group activities, movie clips, real-world examples and team case studies to:

• analyze decision-making processes and identify beneficial as well as detrimental aspects
• improve decision-making skills on the job

ENHANCING INTERPERSONAL COMMUNICATION SKILLS

Facilitator - Deb Easton
1 Day

Effective communication skills give the power to achieve success in professional roles. Being effective requires choosing the best strategy for keeping the conversation on track and the people involved in sync. Through the use of self-assessments, skill-building exercises and role-play, participants will be able to:

• determine the best strategy for keeping the conversation on track
• demonstrate specific communication skills that produce positive results in a variety of situations

MANAGING DISCIPLINE

Facilitator - Hugh Littleton
1 Day

Organizations and leaders that manage discipline effectively experience increased cooperation among team members, positive relationships and an open, collaborative culture. Upon completion, participants will be able to:

• identify the difference between punishment and discipline
• focus on the performance issue and not the person
• identify how discipline fits into an entire organization’s philosophy
• utilize effective front-line management strategies

MOTIVATING EMPLOYEES

Facilitator - Mike Rooney
1 Day

Have you found what works to motivate your employees for improved performance? Participants will:

• learn about the many motivational options beyond increased pay
• identify which rewards work best in what types of circumstances
• review theories of motivation and apply these theories to real-world situations
• discuss and share ideas that impact employee performance

TURNING CONFLICT INTO COLLABORATION

Facilitator - Ned Parks
1 Day

Conflict is natural within the workplace and a predictable part of working with others. Handling conflict is an essential skill for supervisors. Participants will:

• learn and demonstrate skills to manage conflict to keep your organization from falling into the pitfalls often encountered
• identify methods of transforming conflict into positive change for the organization