Student FAQ

Flash Books is an inclusive access initiative which is a program designed to bring electronic content to students at a significantly lower cost than the traditional paper copies of the book. Content is made available to the student as soon as the course is made available to them via our Learning Management System (LMS).

If I need to retake a Flash Books course, will I be charged again?

If the student is required to pay tuition again to retake the course, then you are required to pay the digital materials course charge again as well.  If you feel there are extenuating circumstances, email flashbooks@kent.edu with the nature of your circumstance for consideration.

What happens if I add the course after the Opt Out deadline date and I want to opt out of the Flash Books Program?

If you receive permission to add a course after the 100% registration period and the course is participating in the Flash Books program, we strongly encourage that you make use of the digital course content through the LMS.  If you feel you need to Opt Out, email flashbooks@kent.edu with your intent as soon as possible.

My books and fees are covered by Veteran’s Chapter 31. How will Flash Books work for me?

If you register for a course that is in the Flash Books program a Flash Books course fee for the instructional materials will appear on your student account.  A waiver will also be on your account to offset the Flash Books course charge.

I am having trouble accessing my online content in the LMS. Who can help me?

To ensure you are able to access your content 

  1. Use Google  Chrome or Mozilla Firefox

  2. Delete cached files

  3. Enable cookies

  4. Pop-up blockers must be turned off

If you still are having issues, contact Customer Care:

Toll Free 1-844-932-6657

Email bookstorecustomercare@bncollege.com

Web customercare.bncollege.com

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