YouTube & TED Talks
Books, Blogs & More


Crucial Conversations: Tools for Talking When the Stakes Are High
(Kerry Patterson, Joseph Grenny, Ron McMillan, & Al Switzer), 2002.

High Conflict: Why We Get Trapped and How We Get Out
(Amanda Ripley), 2021.

Helpful Resources from other University Ombuds offices

University of Colorado, Boulder Lunch & Learn series

University of Colorado, Boulder Ombuds Blog for practical strategies to navigate conflict, improve communication, and sustain relationships on campus.

We Have to Talk: a Step-by-Step Checklist for Difficult Conversations, by Judy Ringer

University of California, Berkeley, Ombuds Office Tips, Tools, & Techniques, Dispute and Conflict Resolution Strategies

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Frequently Referenced Policies & Policy Information