CRM Architecture | 1553178664 | Kent State University

CRM Architecture

The CRM Architecture team’s journey over the last year was a rollercoaster, mirroring the progress made and changes encountered by the CRM projects as a whole. The journey was started with the concurrent development and go-live of several large initiatives, and ended with a strategic shift in the core design of the orgs. Time throughout was spent iteratively building what has become the standard operating procedures.