Certificate in Customer Service Excellence
Drive Success with Quality Customer Service
When your employees are properly trained and demonstrate professional service skills, your organization's customer satisfaction and loyalty improve. In Kent State's Certificate in Customer Service Excellence, participants will learn to employ effective listening skills and questioning techniques to shorten the interaction time with customers. The participants will also capture ideas for relating effectively with several generations. Participants will learn to "wow" customers and build strong customer service teams.
The three professional development programs comprising the Certificate in Customer Service Excellence include:
- Exceptional Service for All Generations
- Perpetuating Excellence in Customer Service
- Professional Customer Service Communication Skills