Customer Service Business Writing

Participants will learn to craft well-organized, effective emails and business correspondence that reflect professionally on the author and the organization. Upon conclusion of the program, participants will be able to better convey the message in a clear, concise and organized manner, with appropriate grammar and word choice. The facilitator will collect, review and utilize writing samples from program participants to ensure that the program is tailored and applied to the workplace.

  • Differentiating Between Ways to Communicate
  • Writing for the Reader: The Guiding Principal
  • Step One – planning to write
  • Step Two – drafting
  • Step Three – editing

This four-hour program is targeted for all associates in an organization.

We can tailor this program and deliver it on-site for your employees and leaders.

Discuss Your Objectives


Marianne Canario Marianne Canario

Marianne Canario founded her own business in instructional technologies in 1992, to improve business communications in English and Spanish.

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“Perfect engagement. Redirected attention when needed.”

Juniper Sage, Client Support Manager,
Virtual Hold Technology