Full Program Listing
Talent development programs may be taken individually to develop a particular competency or in combination with other programs to earn a certificate. Kent State's Center for Corporate and Professional Development can also work with you to tailor any program and deliver it onsite for your employee group.
Name Sort ascending | Description | |
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De-escalating Difficult Customer Interactions | Trying to maintain a “customer first” or “the customer is always right” attitude can be difficult when the customer is angry, unreasonable or deliberately attempting to escalate a negatively charged situation. Read More About This Program |
Tailored On-site Training |
Creating an Accountable Culture | In today’s empowered team environment, managers must encourage accountability for innovation, creative problem solving and effective performance. Through demonstrations, self-analysis and discussion, you will learn skills and develop an action plan to deal with one of the most challenging employee mindsets: the resistor to change. Read More About This Program |
Tailored On-site Training |
Creating a Shared Vision Facilitated Session | In this facilitated session, participants will come together to discuss their vision for their organization moving forward. With open discussion, they will create an action plan for accomplishing the tasks required to attain the vision. Read More About This Program |
Tailored On-site Training |
Crash the Barriers: Build Your Team | Learn how you REALLY operate within a team and how you set your team up for success or failure. This program is designed to teach you, as a leader, how to build teams and group interactions through a totally hands-on experience. Read More About This Program |
Open Enrollment, Tailored On-site Training, Live, Facilitator-led Virtual Training |
Crafting Effective and Persuasive Emails | In this program, participants will learn to craft effective, professional emails using clear, concise messaging. Additionally, the program will prepare participants to write more persuasively to garner stronger open and response rates. Read More About This Program |