Jessica R. Thomas, M.A., is a certified change management and training professional with over 20 years of business leadership experience in multibillion-dollar for-profit and nonprofit companies. She has specific expertise in leading organizations through large scale transformational change. During her eclectic career, Thomas has worked in operations, marketing and communications, community relations, human resources, training, leadership and strategic development and project management offices. Because change happens everywhere in an organization, these experiences have set the foundation for her proven track record as a change management professional. Most recently she created and ran a change management office for a $189-million electronic medical record implementation. She draws on these adventures to create real, live case studies and interactive workshops to help clients create strategies to capture employee interest and commitment. Thomas’ undergraduate degree is from Cornell University, and she holds a master’s in organizational management. She is a founding member of the Association of Change Management Professionals, a global organization created to advance the discipline of change management to improve global business results.