Leading a Customer Competent Culture

Does your organization value the importance of great customer service to business success? In this program, you will see your role as leader in achieving service excellence, identify the importance of self-awareness and self-management and learn great customer service tips and strategies. Additionally you will learn how to motivate your staff and hold them accountable while identifying strengths and opportunities in your current leadership approach.

  • What is great service?
  • Your Role as Leader
  • Self-awareness and Self-management
  • Tips for Success
  • Promoting Great Customer Service with Your Staff
  • Developmental Planning

This eight-hour program is targeted for those with supervisory responsibility.

We can tailor this program and deliver it on-site for your employees and leaders.

Discuss Your Objectives


Kristy Frieden Kristy Frieden

Kristy Frieden, MS, specializes in motivating, training and coaching professionals, executives and physicians in the areas of leadership, customer service, emotional intelligence and employee engagement.

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“Facilitator did an excellent job. Gave floor to participants to interact effectively.”

Victor Lapinkski, North American District Manager,
Saint-Gobain Performance Plastics