Team Oriented Problem Solving

Participants will gain an understanding of the essentials for their business to succeed and how Team Oriented Problem Solving (TOPS), Lean and Six Sigma methods are to be applied. Employees assigned to improvement teams will learn problem solving techniques and be motivated to work in a team environment with Black Belts to achieve breakthrough improvements. Participants will learn team dynamics and consensus building tactics. In addition to team synergy methods, the participants will learn the TOPS approach for team building and project selection.

  • History of Problem Solving and an Introduction to the TOPS Method
  • Introduction to Lean Thinking and Six Sigma Methods
  • Lean Tactics
  • Using Data to Make Decisions
  • Consensus and Prioritization Building Tools
  • Process Mapping
  • Failure Mode and Effects Analysis (FMEA)
  • Sustaining the Gains

This program may be delivered in an eight- or sixteen-hour format and is targeted for any associate who serves on process improvement teams.


We can tailor this program and deliver it on-site for your employees and leaders.

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Facilitator

Robert Skillman Robert Skillman

Kent State training and certification facilitator, Robert Skillman is a Six Sigma Master Black Belt and a Lean Master Sensei who has been training and certifying Black Belts in Six Sigma and Lean methods since 1997.

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Stephen Skillman Stephen Skillman

Stephen Skillman is a Lean Six Sigma Master Black Belt who facilitates the training of the Lean Six Sigma Black Belts at Kent State University. Skillman received his bachelor's degree in business administration from Lake Erie College.

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“These practices go beyond just manufacturing and can be applied to any department within our organization”

Jessica Lytwyn, Customer Service Representative,
Smithers-Oasis North America

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