SAS Resources - Online Information

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SAS Online Services is a web-based tool for students registered with Student Accessibility Services that allows you to email accommodation letters to your professors. Students utilizing testing accommodations will also use SAS Online Services to schedule any exams or quizzes that you want to complete in the SAS office. General guidelines and step-by-step tutorials for accessing SAS Online Services are provided below.

SAS Online Services general guidelines:

  • Once you have completed your registration with SAS, you will receive an email with a temporary username and password that you can use to login to SAS Online Services. After successfully logging in with your temporary username and password, you will be prompted to create a personalized username and password. You may then update or edit your profile, request accommodation letters, and schedule exam or quiz appointments (if applicable).
  • You must request accommodation letters through SAS Online Services each semester in order to access your accommodations. The SAS staff will process your requests and email your accommodation letter to you and your professor. Please note, accommodation letter requests are typically processed only during office hours. Please make sure to request your accommodations in a timely manner as some accommodations require advanced preparation and planning.
  • It is important to request your accommodation letters prior to or at the start of the semester as your professors are not obligated to provide you with classroom accommodations until you have provided your accommodation letter and, in most cases, accommodations are not applied retroactively.
  • It is also important to remember that if you drop or add a class throughout the semester, you are responsible for updating your accommodation letter requests in SAS Online Services. 
  • SAS recommends that you meet with your professors at the beginning of each semester to discuss your accommodation needs for the class. Make certain that you are familiar with the syllabus and the course requirements so that you can address any questions or concerns you may have regarding the application of your accommodations. Please remember that you do not need to identify the nature of your disability to your professors; however, many students have found it helpful to discuss their specific learning styles with their professors. 
Tutorial #1:  Resetting Username in SAS Online Services
  1. To reset your username or password, log into SAS Online Services. Next, click "Change My Login Information" (located in the left menu).  
  2. Edit your username or password and click, "Change My Login Information". You will then be prompted to log into SAS Online Services with your new username and/or password.

Please contact Danielle Baker-Rose at 330-337-4214 or by email at dbaker13@kent.edu with questions or concerns.


Tutorial #2:  Requesting Accommodation Letters in SAS Online Services
  1. Log into SAS Online Services using your username and password information. If this will be your first time logging into SAS Online Services and you have not received an email with your temporary username and password, please contact SAS at 330-672-3391 or sas@kent.edu for assistance. 
  2. Once you have successfully logged in, scroll down to “Select Accommodations for Your Class” located in the middle of your Overview page. Next, select each class in which you are requesting accommodations then click, “Step 2 – Continue to Customize Your Accommodations”.
  3. Select the accommodation(s) that you would like to request for each class and click, "Submit Your Accommodation Request". Your class details will be displayed and your accommodation letter(s) status will show as “requested”. Please check your profile in SAS Online Services in one business day to verify that your request(s) has been approved. Once SAS completes your request(s), your accommodation letter status will show as “approved” and your accommodation letter(s) will be emailed to you and your professors

Please contact Danielle Baker-Rose at 330-337-4214 or by email at dbaker13@kent.edu with questions or concerns.


Tutorial #3: Checking the Status of Accommodation Letter requests in SAS Online Services 
  1. Log into SAS Online Services using your username and password information
  2. Your accommodation letter request(s) and status will be displayed on the overview page of your dashboard or you may click "List Accommodations" on the left menu bar. The current term will be displayed; however, if you would like to view accommodation letters for a different semester click, "Previous Term" or "Next Term" until you reach the semester you want to view. Once SAS completes your request(s), your accommodation letter status will show as “approved” and your accommodation letter(s) will be emailed to you and your professors.

Please contact Danielle Baker-Rose at 330-337-4214 or by email at dbaker13@kent.edu with questions or concerns.


Tutorial #4: Modifying Accommodation Letters Requests in SAS Online Services
  1. To modify your accommodation letter request(s), log into SAS Online Services using your username and password information.
  2. Your accommodation letter request(s) will be displayed on the overview page of your dashboard or you may click "List Accommodations" on the left menu bar. Next, click "Modify Request"  located next to the title of the class in which you want to modify your accommodation letter. Once you have made your selection(s), click "Update Request". If you wish to cancel your accommodation letter request(s), click "Cancel Request".
  3. Please check your profile in SAS Online Services in one business day to verify that your request to modify and/or cancel your accommodation letter request(s) has been approved. Once SAS completes your request(s) your accommodation letter status will show as “approved” and, if applicable, your updated accommodation letter(s) will be emailed to you and your professor(s).

Please contact Danielle Baker-Rose at 330-337-4214 or by email at dbaker13@kent.edu with questions or concerns.


Tutorial #5: Scheduling, Modifying, or Cancelling Exam Appointments in SAS Online Services (not all SAS offices at the regional campuses use this feature of SAS Online Services – check with SAS coordinator)
  1. To schedule an exam/quiz appointment to be taken in SAS, log into SAS Online Services using your username and password information.
  2. From the left menu, under 'My Accommodations', click "Alternative Testing".  
  3. Use the drop down arrow to select the class that you want to schedule an exam/quiz appointment and click, "Schedule Exam".
  4. Next, enter the date and time of the exam/quiz appointment and select the accommodations you will use for the exam/quiz. Students can also enter important information (e.g. online exam, listening section) in the area marked 'Additional Note'. Lastly, click ''Add Exam Request". 
  5. To modify the date, time and/or accommodations requested for an exam scheduled to be taken in SAS click "Modify Exam Request" next to the exam you want to modify. Next, make the necessary changes to your exam/quiz request and click "Update Exam Request".  
  6. To cancel an exam/quiz scheduled to be taken at SAS, click "Cancel Request" next to the exam/quiz you want to cancel.

Please contact Danielle Baker-Rose at 330-337-4214 or by email at dbaker13@kent.edu with questions or concerns.