Grievance Procedure

Kent Campus Grievance Procedure

Student Accessibility Services is committed to an interactive process that evaluates each student’s requests on a case-by-case basis to determine appropriate, reasonable accommodations that provide equal access to the living and learning environment of Kent State. While SAS cannot guarantee an outcome that meets each student’s personal preferences, students with any accommodation can be assured that SAS will consider all relevant information to determine reasonable access to appropriate accommodations.  

Concerns about Faculty Response to Accommodations 

You should speak with an Access Consultant immediately if you have concerns about the way an instructor has responded to your request for accommodation or the way your accommodation is being implemented. SAS can work with you, your instructor, and other relevant academic administrators to facilitate a resolution. SAS can also reevaluate your accommodation needs if the accommodations you currently have are not working for you. The Student Ombuds can also provide information about other academic and non-academic grievance policies available to students.  

Discrimination Procedures 

Students who have experienced discriminatory harassment as defined in the University’s nondiscrimination policies, Ohio Revised Code 4112, Sections 501 and 504 of the Rehabilitation Act of 1973, and The Americans with Disabilities Act of 1990 may contact the Office of Equal Opportunity and Affirmative Action.  

Appeal of Accommodation Decisions – Kent Campus 

Students who are not satisfied with the accommodation decisions made by SAS may utilize the following complaint process: 

Step 1: Discuss your concerns with an Access Consultant no later than seven working days* of receiving the accommodation decision. Students should meet with the Access Consultant who made the accommodation determination to review their request. Additional information or documentation may be required to support a request.  

Step 2: Submit a request for review to the Associate Director. Requests for review should be submitted via Kent State email no more than seven working days* after the unsuccessful resolution of Step 1. The Associate Director will review all relevant information and may request additional information in order to make a determination. Students will be notified of the Associate Director’s determination via Kent State email within ten working days* of receiving all necessary information.  

Step 3: Submit an appeal to the Director of SAS. Appeals should be submitted via Kent State email no more than seven working days* after the unsuccessful resolution of Step 2. The Director and the Assistant Vice President for Equity, Identity, and Success in the Division of Student Affairs will review all relevant information and may request additional information in order to make a determination. Students will be notified of the determination via Kent State email within ten working days* of receiving all necessary information. During this step, if the student shares new information or documentation that may have impacted the original decision, the student may be directed to return to Step 1 to allow proper consideration of the information.   

Step 4: If the student is not satisfied with the appeal decision and believes they have been denied equal access either in the form of eligibility, appropriate and reasonable accommodations, and/or auxiliary aids, or believes they have experienced discriminatory harassment as defined in the University’s nondiscrimination policies, Ohio Revised Code 4112, Sections 501 and 504 of the Rehabilitation Act of 1973, and The Americans with Disabilities Act of 1990, the student may contact the Office of Equal Opportunity and Affirmative Action. The student should submit a written appeal within 15 business days* following the unsatisfactory outcome of step three to the Office of Compliance, Equal Opportunity and Affirmative Action. The office will consult with the student to determine appropriate next steps according to policy 3342-5-16.1. The following information must be included in the written appeal: A detailed description of the original complaint and appeal, any supporting documentation for the complaint and/or appeal, and the resolution sought by student. 

If a resolution is not reached, the complainant has exhausted the internal University complaint procedures. Students may also utilize external complaint avenues such as the Department of Education Office of Civil Rights or the Ohio Civil Rights Commission. These agencies will investigate claims based on their own policies and procedures.

  

*University holidays, weekends, and other closures are not considered working days. 

*Students enrolled at a regional campus should contact their campus SAS coordinator to obtain their campus SAS grievance policy.