ARO FAQ for Account Holders

What is my account number?

Your account number is a 9-digit number starting with an “N”.

How do I log on to the billing and payment portal?

Your access is assigned by the Bursar’s Office. An invitation is sent to the primary contact email address on file for the account.  If you did not receive the email or need to add/update your contact information contact the department where the goods or services were received, or you can update here.

 

Once you have received the invitation and logged on with the link provided, you will be prompted to reset your password.  From that point forward, you will be able to log on following the steps below.

 

  • Go to the online payment portal 
  • Select Non-student/ARO Accounts
  • Enter your User name and Password
How can I pay my ARO invoice?

All payments should be made to the Bursar’s Office. You can pay online at the payment portal

 

You can also pay by check, mail to (be sure to include your account number):

 

Kent State University

Bursar’s Office – ARO Billing

PO Box 5190

Kent, Ohio 44242

How do I get a receipt once I’ve paid?

You are issued a receipt when you make a payment online.  All payment receipts can be accessed from your account online at the payment portal.  

When is my payment due?

Non-Student/ARO e-Bills are issued the 5th Business day of the month (beginning July 8) and are due 21 days (3 weeks) after e-Bill. 

How do I update my vendor/client contact information?

Contact the department where the goods or services were received. Or you can update here.

I received a notice that my account is being sent to the Ohio Attorney General for collections, why?

As an institution of the State of Ohio, we are required to submit past due accounts to the Ohio Attorney General (OAG) for collections.  If your account has been turned over to the OAG, you can contact them at their website or by calling (888) 665-5440.