Update ARO Billing Information 

Please use this form to update your contact information for your non-student account receivable (ARO) billing of goods/services received from Kent State University.  Please access the ARO FAQ page for more information about ARO billing. 


Credit Card Processing/PCI Compliance

Any Kent State University department with a need to collect funds by accepting a credit card payment must begin the process contacting the Bursar’s Office at or 330-672-2757 to request access or equipment for processing credit cards, or before entering into any type of merchant credit card agreement.  The privilege of processing credit card payments is done in compliance with University administrative policy 3342-7-01.2 and in accordance with the Payment Card Industry Data Security Standards (PCI-DSS).  Any fees or cost of equipment associated with processing credit card payments is charged to the department when access has been granted.

An incident response plan is recommended to establish and validate response procedures in the event of a breach. This incident response plan provides guidance for identification, containment, notification, verification, communication, investigation, and remediation of incidents involving credit card data compromise. 


Credit Card Terminals Inspecting

Regular inspections of credit card devices for indication of tampering or the presence of skimmers is essential to protecting students, parents, and families from credit card fraud. Skimmers are devices criminals attach to legitimate card readers to steal your card information. Here's how you can check for skimmers:

Visually Inspect the Card Reader.

  • Look for any unusual or out-of-place attachments, parts, or loose components on the card reader.
  • Check for any extra wires, tape, or adhesive residue, as these could indicate tampering.
  • Check for Misaligned Parts:
  • Inspect the card slot for any misalignment, such as a card slot that appears thicker or wider than usual.
  • Wiggle the card reader and other parts to see if they are securely attached. A skimmer may be loose.

Examine the Keypad.

  • Look for any suspicious overlays on the keypad, as criminals sometimes place fake keypads over the genuine ones.
  • Press each button on the keypad to ensure they all feel uniform and responsive.

Inspect the Card Slot.

  • Gently tug on the card slot to see if it's securely attached. Skimmers are often held in place with adhesive or double-sided tape.
  • Look for any noticeable scratches, glue residue, or damage around the card slot.

Check for Hidden Cameras.

  • Scan the area around the card reader for any unusual or hidden cameras. Criminals use these to capture your PIN as you enter it.


Reporting Suspected Skimmers

If you find a skimmer or suspect tampering on a terminal device for which you are responsible, report it immediately to

Remember that criminals are continually evolving their methods, so stay vigilant and informed about current techniques for skimmer detection. It's always a good practice to check card readers regularly.


Guidelines & Application For Credit Card Acceptance (PDF)
KSU PCI Security Awareness (PPT)



Transact Operator Request Form (PDF)
Processing a Payment in Transact (PDF)
Closing a Batch and Preparing a Bank Deposit (PDF)
Transact – Find Transactions (PDF)


Cashiering Forms

ARO Account Change Request
ARO New Account Request
Employee Credit Card Processing Agreement
Departmental Deposit Form (PDF)