How did Kent State determine how many printers and where to place them?
Prior to installing the new ComDoc Xerox devices a comprehensive printing assessment was performed in each area, building and department across all Kent State campuses. This assessment informed a customized printing plan, which was presented to stakeholders ( local IT support, budget managers, department heads, etc.) in small meetings called “Voice of Customer” discussions. Each plan was adjusted based on feedback from these parties to form the final state for implementation.