Who should I call for assistance with our area’s Xerox printer or ComDoc supported printer?
If your ComDoc supported device (with the ComDoc sticker on it) is giving you problems, please contact your local IT support person. They will provide an initial assessment and contact the appropriate support group. If you cannot reach your IT support person, place a call through ComDoc’s telephone support at 1-800-321-4846. Alternatively, if you have a mycomdoc.com account, you could place your request through their website. Please have the printer ID number(located on the ComDoc sticker) and location available when you make the call. After the ComDoc ticket has been initiated, inform your local IT support person that a call was placed and the reason why.