Communication Skills Workshops | Training & Development | Kent State University

Communication Skills Workshops

Communication Skills

Communicate with Others (formerly Communication Effectiveness)

Workshop # IICE

Getting your message across in a way that is clear and coherent is a critical skill in your professional and personal life. This workshop identifies the necessary ingredients of any conversation. Learn to be a better communicator by exploring the communication process and how different communication styles affect your personal style.

This workshop is idea for supervisors and managers.

Through Communicate with Others, you will:

  • Become a better communicator by examining the four key ingredients to any conversation
  • Appreciate the art of conversation through the role of speaker, listener and observer
  • Create the best possible climate for communicating through empathy, asking the right questions and understanding the person’s viewpoint
  • Understand how non-verbal communication and feedback influence how your message comes across
Group
Format
Instructor
Length
4 hours
Who Should Attend
All Faculty & Staff

Communicating Across Four Generations (BC 2.5hrs)

Workshop # IDIV2

Do you communicate well with people outside your age group? Find out how to manage communication across generations by first learning about the four generations in the workforce. Knowledge about each generation will give you a general understanding about each group's frame of reference and help you interact more effectively.

This workshop is ideal for all Kent State faculty and staff.

This workshop counts toward 2.5 hours of your annual Beyond Compliance goal.

As a result of Communicating Across Four Generations, you will:

  • Learn about effective interpersonal communication  between the four generations
  • Discover common frustrations that people have about generational differences
  • Identify communication skillsets that contribute to effective teams
Group
Format
Instructor
Length
2.5 hours
Who Should Attend
All Faculty & Staff

Dealing with Difficult Behaviors (BC 3hrs)

Workshop # IDDB

Do you have a coworker that  seems impossible to work with?  Ever wonder why that person acts that way….and gets away with it? This workshop focuses on identifying and addressing the most common difficult workplace behaviors. Learners explore ways to effectively deal with these behaviors and examine how they are personally impacted by the behaviors. Learners will understand the importance emotions and stress play in dealing with difficult encounters.  They will also learn to identify trigger words, reframe reactions, learn to address the seven most common difficult behaviors and demonstrate how to give constructive feedback.

This workshop is ideal for all Kent State faculty and staff.

This workshop counts toward 3 hours of your annual Beyond Compliance goal.

Format
Instructor
Length
3 hours
Who Should Attend
All Faculty & Staff

Emotional Intelligence I: Identify

Workshop # IEI1

According to MSCEIT, emotions are informational data that is constantly collected. This workshop explores why collecting the correct data is important and factors that influence the ‘collection process’.

This workshop is ideal for all Kent State faculty and staff. 

Through Emotional Intelligence - Identify, you will:

  • Discover factors that allow or prevent the emotional data collection
  • Explore and identify characteristics of the six basic emotions
  • Define your ability to accurately read and express emotions
Format
Instructor
Length
2 hours
Who Should Attend
All Faculty & Staff

Emotional Intelligence II: Use

Workshop # IEI2

Once emotional data is collected, you ‘feel’ certain sensations due to brain activity.  How much attention do you pay them? Learn how these feelings, or emotions, influence our thinking and why listening to them helps us make better decisions.

This workshop is ideal for all Kent State faculty and staff.

Through Emotional Intelligence - Use, you will:

  • Determine how emotions impact thinking
  • Increase your ability to effectively generate emotions
  • Learn the importance of connecting to others’ emotions
Format
Instructor
Length
2 hours
Who Should Attend
All Faculty & Staff

Emotional Intelligence III: Understand

Workshop # IEI3

Now that you can link emotions to thinking, what do I do with it? Enrich your understanding of emotions by examining the root causes of emotions, predicting emotional chains and blends, and describing accurately the subtle differences between emotions. 

This workshop is ideal for all Kent State faculty and staff.

Through Emotional Intelligence - Understand, you will:

  • Describe what you feel by increasing your emotional vocabulary
  • Tackle a self-awareness method to determine the root cause of specific emotions in you
  • Forecast what emotion and/or event produces what type of emotional outcome
  • Explore how emotions transition from one state to another
Format
Instructor
Length
2 hours
Who Should Attend
All Faculty & Staff

Emotional Intelligence IV: Manage

Workshop # IEI4

Develop an action management plan with your newfound knowledge of emotions! Learners examine methods to reach their desired outcomes by integrating emotions with their thoughts.

This workshop is ideal for all Kent State faculty and staff.

Through Emotional Intelligence - Manage, you will:

  • Learn to constructively use anger
  • Identify personal methods to help manage your emotions
  • Develop an action plan to strategize your desired outcomes
Format
Instructor
Length
2 hours
Who Should Attend
All Faculty & Staff

Listening with Purpose

Workshop # ILS

Understanding personal listening approaches is essential to productive communication. Good communication skills in the workplace are one of the most important factors leading to successful teams, groups and organizations. Effective listening skills are crucial to communicating productively both inside and outside the organization. This workshop will help you become an active, purposeful listener in a wide variety of situations for more powerful communication. Learners will complete an online self-evaluation to learn about their preferred listening style and receive feedback on strengths and opportunities for improvement.

This workshop is ideal for all Kent State faculty and staff.

As a result of Listening with Purpose, you will:

  • Explore factors that influence our listening abilities
  • Learn the five approaches to listening
  • Practice recognizing and using effective approaches for different listening situations
  • Discover your own listening approaches
  • Create action plan to help apply listening skills
Format
Instructor
Length
3 hours
Who Should Attend
All Faculty & Staff

Management Skills - Creating a Motivating Environment Using DiSC (Part 3 of 3)

Workshop # IMS3

Building on material learned in Parts 1 and 2, learners explore the environments they create through their styles and learn to identify the motivational needs of others. They will discuss and construct a plan on how to effectively engage employees with motivational styles different from their own.

This workshop is ideal for managers and experienced supervisors.

Group
  1. Managerial

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  2. Teambuilding

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Format
Instructor
Length
3 Hours
Who Should Attend
All Faculty & Staff, Managers, Supervisors

Management Skills - Getting the Most of Your Management Style Using DiSC (Part 1 of 3)

Workshop # IMS1

This workshop utilizes the popular and proven DiSC methodology for understanding human behavior. Based on the work of behavior psychologist William Moulton Marston, DiSC has shown tremendous success in improving communication skills and directly improving the employee/supervisor relationship. Learners will complete an online assessment before the first workshop. DiSC results are reviewed during the classroom session. Discussion includes a general overview of DiSC management styles and their impact in the workplace.

This workshop is ideal for managers and experienced supervisors.

Group
  1. Managerial

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  2. Teambuilding

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Format
Instructor
Length
3 hours
Who Should Attend
All Faculty & Staff, Managers, Supervisors

Management Skills - Using DiSC to Direct and Delegate (Part 2 of 3)

Workshop # IMS2

Building upon information learned in Part 1, this workshop explores methods for managers to enhance their directing and delegating skillsets using DiSC to adapt to other styles. They will discuss and write a plan on how to effectively engage an employee that has a different style from their own.

This workshop is ideal for managers and experienced supervisors.

Group
  1. Managerial

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  2. Teambuilding

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Format
Instructor
Length
3 hours
Who Should Attend
All Faculty & Staff, Managers, Supervisors

Measuring Your Emotional Intelligence

Workshop # MSCEIT

Emotional intelligence can be defined as the ability to incorporate emotions into your decision making for optimal outcomes. Kent State utilizes the MSCEIT (Mayer Salovey Caruso Emotional Intelligence Test) model to measure your EI ability across the four key areas of Identifying, Using, Understanding and Managing emotions. You can take this EI online test and then engage in a personal consultation with a certified MSCEIT professional in HR to interpret your results. Participants receive their detailed test results along with areas of strengths and potential opportunities for development. Contact Training and Development at 330-672-2100 or hrd@kent.edu for more information and to schedule your EI test and consultation.

A fee is associated with the MSCEIT assessment.  Contact Training and Development for pricing options.  

Format
Instructor
Length
2 hours
Who Should Attend
All Faculty & Staff

Principles of Conflict Management (BC 3hrs)

Workshop # IPCM

Have trouble dealing effectively with workplace conflict? Ever feel like you spend too much time going round and round without any resolution?  Then, this is the course for you! Guided by a self-assessment tool and practical exercises, learners will:

  • Discover their preferred conflict management style
  • Learn how to distinguish between the different styles of conflict
  • Gain practical experience in applying conflict styles
  • Explore communication strategies

This workshop is ideal for all Kent State faculty and staff.

This workshop counts toward 3 hours of your annual Beyond Compliance goal.

Group
Format
Instructor
Length
4 hours
Who Should Attend
Managers

Team Building While Thinking Out of the Box

Workshop # ITB

This workshop is by appointment and is intended for intact work teams. Kent State University relies more and more on teams to innovate, problem solve, and continuously improve performance. Understanding and capitalizing on individual strengths and approaches to group processes is crucial to creating high performance teams. Participants complete an online self-assessment to learn to work from their strengths by identifying their most natural team role, while giving them added appreciation for the contributions of others. As a result, team innovation and productivity increase as conflict and project-cycle time decrease. Participants will receive a customized report on their strengths and opportunities and an aggregate group report indicating overall team strengths and team opportunities for improvement. Contact Training and Development for further information at 330-672-2100 or hrd@kent.edu

Group
Format
Instructor
Length
2-4 hours
Who Should Attend
All Faculty & Staff