Ice Arena Frequently Asked Questions

Have you registered for any Recreation and Wellness Services program, membership, or rental (includes Ice Arena) through our online registration portal?

YES

1. Visit https://recwell.kent.edu/ and click the Sign In button in the top right.
2. Log-in to your online account by clicking “LOG-IN”
3. If you don’t remember your log-in information then select “Trouble signing in”
4. Enter your account email address and select “RESET PASSWORD”
5. You should receive an email to set up/reset your password

Current Kent State University Faculty/Staff and Students:  Please enter your FLASHline credentials to log into the Web Portal.  Please DO NOT create a new or separate account.

NO

1. Visit https://recwell.kent.edu/ and click the Sign In button in the top right.
2. Click “SIGN UP”
3. Enter account information
4. Confirm to create your account.
5. In the upper right hand corner of the page, you will be prompted to activate your account.
   1. Click on your account page.  
   2. You will now add your child as a dependent to register them.  If needed, click the “Adding Family Members to Your account” dropdown below for instructions.  

1. Visit https://recwell.kent.edu/ and click the Sign In button in the top right. 
2. Log-in to your account
3. Click on username in upper right corner of the screen and select “PROFILE”
4. Your PROFILE is considered “HEAD OF FAMILY”
5. Scroll to the bottom and click on “ADD FAMILY”
   • Add information about spouse, partner, and/or children
   • Be sure “DEPENDENT” is selected as the relationship for your children.
   • Click “SAVE”
   • Repeat the same process for additional family members
   • When finished, scroll to top of page, and select “RETURN TO HOME”

1. From the home screen click on “ICE ARENA”
2. Left side of screen, under Classification, click “ICE ARENA”
3. Left side of screen, under Semesters, click “FALL 2022”
4. Left side of screen, under Category, click “ICE ARENA”
5. Directly below, click either “HOCKEY” or “SKATING”
6. Select a specific program to continue with the registration process.
7. Click “REGISTER” button for the family member you would like to register.
8. Please read the waiver and click on the “GREY” box to electronically sign.
9. Sign the waiver and click on the “SAVE” button.
10. Click on the “SIGN NOW” button to continue with the registration process.
11. Confirm the following emergency contact is correct.  If yes, click “CONTINUE.” If not, click on the “ADD NEW EMERGENCY CONTACT” button. Add the requested information and click “SAVE” to continue.
12. To register for another program or add a family member to the same program, click “CONTINUE SHOPPING” and repeat steps 2-11.
13. To checkout and pay, click “CHECKOUT”.
14. Complete payment process and an email confirmation will be sent shortly.

What if I don’t have my own skates?

Free skate rental is included with your Learn to Skate class registration. Skates are available at the Skate Rental Counter. Sizes available: Youth 5 – 13, Junior 1 – Adult 14. **Use of double runner blades is not permitted in a Learn to Skate class.

What size skate do I ask for at the Skate Rental Counter?

Let the Ice Arena staff know your shoe size, and they will find you the correct skate size. Rental skates are designed to fit everyone. Shoe size does not necessarily match skate size.

What type of skate should I ask for at the Skate Rental Counter?

Standard ice skates (with a figure skate blade) are recommended for all first-time skaters, as they make it easier for the skater to balance.

Should I wear a helmet to skate?

U.S. Figure Skating strongly recommends the use of a hockey or multi-sport helmet for all beginner skaters and children 6 years of age and younger. Participants supply their own helmet.

What should I wear to skate?

Skaters need to wear long pants and long sleeves when they are skating. Gloves are necessary for warmth and to protect hands as skaters learn to fall and get back up. Wear one pair of lightweight socks that are tall enough to cover the ankle and above the skate to prevent the skate from rubbing your skin. Thick, bulky socks can bunch up and create uncomfortable bumps in the skating boots.

Is there a class specifically for teenagers who are beginner skaters?

We understand that some teenaged skaters may not want to skate in the youth classes. Teens (13 years and older) are welcome in the Adult classes*.  The Basic 1-4 youth levels are very similar to the Adult 1-4 levels. *The KSU Ice Arena reserves the right to combine classes based on enrollment.

Where do I park?

The Ice Arena parking lot is located on the corner of Loop Road and Johnston Drive right beside the Ice Arena.

Can I make up a missed class?

Due to class limitations, make-up classes are typically not permitted. Any exception will be considered on a case-by-case basis.

Are refunds or prorated fees available?

Refunds and prorated fees are not permitted. Any exception will be considered on a case-by-case basis.

Can parents watch skating class?

Parents may watch the skating class from the bleachers on either side of the arena. The scorer’s box, penalty boxes, and player boxes are for skaters and instructors use only.

Where do I go for my skating class?

Snowplow Sam, Basic 1, and Basic 1&2 skaters will meet their instructors in the designated areas of the lobby. All other classes will meet their instructor rink side. Please do not enter the ice until directed by the instructors.