Web Support | Web Services | Kent State University

Web Support

Web team works with the university community to keep links and other copy within the website current and in compliance with the Guide to Web Standards.

Self-Support

If you need assistance with updating your website, please consider self-support as a first option. Web team offers a wide range of online resources on our website:

If support is still required, please let us know by requesting support services.

Support Services

Below are various ways to request web team support services.

All other requests should be submitted as a support ticket.  Please be sure to check the Known Issue list on this page before submitting a support ticket.  It the issue is listed as Known Issue, it is a site-wide issue that has already been assigned to development for a resolution.  Selecting the plus sign (+) will expand the status and a work-around if applicable. Once the issue is resolved the post will be removed. 

Submit a Support Ticket

2019 Redesign Refresh

A new Kent State University homepage was launched in August of 2018. The UCM web team is extending this new look and feel to all department website homepages this spring. The transition this April improves online, brand alignment across the kent.edu domain, and it also sets the stage for a transition to Drupal 8 in 2020/2021.

Included with this refresh:

  • Aesthetic Enhancements
  • New Streamlined Editing Process

Learn more about the refresh

Known Issues

The issues below are site-wide. Select the plus sign to see either the status and/or a work-around. Once resolved, they will be removed from the list.

    Link It: new location

    Reminders

    As you know, Drupal Webforms were sunsetted with the 2015-2016 redesign.  

    • Qualtrics is now the primary webform source. 
    • To build a form, please use our form instructions
    • If you need help finding your companion Qualtrics Form (forms built prior to November 2015) please complete a support ticket
    • Review the webform operating procedure before adding a form to the website.