Web Support

Due to recent updates made to Coronavirus content on Kent.edu the URL structure has changed for the some of the content. Please verify your site links. 

• If you linked using our best practice (linking to the node ID /node/number) your links will not be impacted.
• If you linked to Coronavirus content using a relative URL (aka https://www.kent.edu/full-name-of-url-structure) you will need to update your links to the node ID. 
• If you link to a specific FAQ, please be sure to link using the node ID for the page, prior to entering the panel ID number (https://www.kent.edu/node#panelIDnumber) to avoid broken links.
  • Example: https://www.kent.edu/coronavirus/coronavirus-faqs-general-kent-state#panel897916
• You can find Coronavirus content located at www.kent.edu/coronavirus (node ID: 920221).

Utilize Siteimprove to Check for Broken Links

Emails will not be addressed as quickly as a support ticket, and they are not tracked or in a queue like a support ticket. If you are experiencing a website-related issue, please complete a support ticket to guarantee a timely response. 

Submit a Support Ticket

Accordions are not expanding in Internet Explorer. Microsoft has stopped supporting Internet Explorer, so we are asking that you use an alternate browser at this time (e.g. Chrome)

Learn more about supported browsers

We wanted to let you know that starting in April, you may start receiving automated Drupal Freshness Reminder emails asking you to update content. From Jan. 7 - Feb. 1, a Drupal issue caused a Freshness Reminder to be created any time a Drupal page was saved, even if you did not intend to set a reminder on that page.

Steps to Take

1. To prevent a flurry of emails, if you would like to remove a freshness reminder from a page you had edited before the email is triggered, you may open that page and uncheck the Freshness Reminder box.
   1. Note: If you open a page in the Freshness Reminder list but don’t see that box expanded, it means that the Freshness Reminder was set by someone else and they will need to remove it. Pleasewatch the demonstration video.
2. If you don’t use freshness reminders, you might choose to disregard the upcoming emails instead of taking time to deactivate the freshness reminders.

How Do I Access Freshness Reminders?

1. Go to your group page
2. Click on Freshness Reminders in the blue menu bar
3. View a list of pages that will trigger a Freshness Reminder on your site.

Sept. 3 Dashboard Changes

The user interface look and feel has been changed. A survey has been activated to capture your feedback to allow for additional enhancements. 

Please take a few moments to complete the survey

Accessing your editing buttons

1. The way you access your editing buttons when adding or editing content has also changed. Previously, the editing buttons displayed at the top of the page under your group name.
2. Now, to activate those options, you will click the oval, blue "Open Utilities" button to the right of your page.
3. After clicking that button the previous options will appear in a vertical stack of light blue buttons.

• If you are experiencing Drupal login issues, it is very likely because you are logged into FlashLine with your regular student account.
• Solve or prevent this issue by:
  • Returning to FlashLine (or do not log) into FlashLine during Drupal editing days
  • Log out of FlashLine
  • Return to Drupal login page
  • Login with your _stu account (i.e. username_stu@kent.edu)