Web Support | Kent State University

Web Support

Web team works with the university community to keep links and other copy within the website current and in compliance with the Guide to Web Standards.

Self-Support

If you need assistance with updating your website, please consider self-support as a first option. Web team offers a wide range of online resources on our website:

If support is still required, please let us know by requesting support services.

Support Services

Below are various ways to request web team support services.

All other requests should be submitted as a support ticket.  Please be sure to check the Known Issue list on this page before submitting a support ticket.  It the issue is listed as Known Issue, it is a site-wide issue that has already been assigned to development for a resolution.  Selecting the plus sign (+) will expand the status and a work-around if applicable. Once the issue is resolved the post will be removed. 

Submit a Support Ticket

Known Issues

The issues below are site-wide. Select the plus sign to see either the status and/or a work-around. Once resolved, they will be removed from the list.

Siteimprove reports stalled

A ticket has been opened with Siteimprove.  Reports will be back in your inbox as soon as possible.  In the meantime, you can login to Siteimprove to view the spelling errors, broken links and web accessibility issues that need resolved on your site.

"This page is not working" message

Clearing your cookies will not resolve this error. Our developers are aware of the issue and are working to resolve it. 

Left navigation displaying incorrect menu

Developers are aware of the issue.  It will be resolved during the next code update on June 26.