Web Support

Web team works with the university community to keep links and other copy within the website current and in compliance with the Guide to Web Standards.

Self-Support

If you need assistance with updating your website, please consider self-support as a first option. Web team offers a wide range of online resources on our website:

If support is still required, please let us know by requesting support services.

Support Services

Below are various ways to request web team support services through a support ticket:

All other requests should be submitted as a support ticket. 

Prior to Submitting a Ticket

Please be sure to check the Known Issue list on this page before submitting a support ticket. 

  • If the issue is listed as Known Issue, it is a site-wide issue that has already been assigned to development for a resolution. 
  • Selecting the plus sign (+) will expand the status and a work-around if applicable. 
  • Once the issue is resolved the post will be removed. 

** Ticket response times are currently farther out than expected. We apologize for the delay. Please wait at least a week before reaching out for an update to your query.

Submit a Support Ticket

Known Issues & System Updates

The issues and system updates listed below are site-wide. Select the plus sign to see either the status and/or a work-around. Once resolved, issues will be removed from the list. 

File Upload Errors

Browsing and uploading a file is currently experiencing intermittent issues. 

Solutions:

To create a new file, add it via: Group Actions > Create Content > File.

If this is a file replacing an existing file, you will need to either:

  • Locate the old file in your group content finder (Toolbar > Group Actions > View Group Content) and delete the old file.

OR, edit the existing file NID and remove the old document.

  • Click “Browse” on the file and add the newly uploaded file from the Media Browser
  • Click on “My Files” to find and select the new file you created, here.
    screenshot detailing the location to upload a file
Deleting PDFs
Where did my homepage content go?

You may have noticed that your editing screen, particularly as it relates to your home page, looks different. Your content sections now show as a collapsed view, like accordions. (Homepages and basic pages using BP Paragraphs will be affected). All of your information is still there - you just need to click "Edit" to expand the paragraph in order to edit it.

Below is a screenshot of the new, collapsed paragraphs. You can click here to see a full-size comparison of the new and existing views. 

TIP: To make it easier to find your content, you can add descriptions to each collapsed paragraph, like the Blank WYSIWYG below, by using the "Description" field at the bottom of each paragraph.

a screenshot of a Drupal editing dashboard with collapsed admin paragraphs
Drupal II Training On-Demand Video Series

May 19, 2021: Learn how to edit your websites new homepage interface. Drupal II on-demand training provides an overview of the new homepage paragraph elements and demonstrates how to update the content contained on your site's new home page. The videos should only be used and referenced by trained Drupal 1 editors.

Register for Training

Submitting a Ticket vs. Email

Reminders Regarding Forms

  • Qualtrics remains the primary webform source. 
  • To build a form, please use our form instructions
  • If you need help finding your companion Qualtrics Form (forms built prior to November 2015) please complete a support ticket.
  • Review the webform operating procedure before adding a form to the website.