Web Support

Web Team works with the university community to keep links and other copy within the website current. If you know of a link on that needs updated, removed or added, please let us know by submitting a support ticket. Access to SiteImprove and Google Analytics is also available to assist website optimization.  If you need assistance with your website, several online resources are available. Please consider self-support as a first option. Web team offers a wide range of online resources including these manuals, guides and tutorials.

If you need further assistance from Web Team, please submit a support ticket.

Submit a support ticket

Web Training

Several classroom training sessions are available. In addition, Web Team offers support and office hours for questions and individualized help. Registration is required.

Drupal Training

You will be invited to register by your UCM web team representative when your site has entered the appropriate phase of the migration from CommonSpot. This two hour hands-on training will teach you how to setup and edit your Kent State University website, as well as learn how to add images, videos, links and buttons, create a custom URL, save a revision, schedule publication, upload documents and manage the site navigation. 

Register for Drupal Training

Office Hours: Training Appointment

Most questions can be answered with online manual, guides and tutorials.  Office hours are available if you need to schedule training for yourself or a small group. Your request will be reviewed and an email will be sent with available times from which to choose.

request office hours

Web Images Workshop

The Web Images Workshop reviews best practices for using images on the Kent State website. The workshop is a hands-on approach to resizing, cropping and saving images for the web using Pixlr (online freeware) and/or PhotoShop.


Web Tools: Google Analytics and SiteImprove

Discover best practices for developing, executing and measuring digital marketing strategy. The workshop is a hands-on exploration of SiteImprove's Quality Assurance tool for locating broken links and misspellings and Google Analytics, the standard resource for measuring success on the Web. The session begins with an examination of best practices, including content auditing and conversion tracking.


Open Lab: Google Analytics and SiteImprove

Personalized help and training with two essential tools: SiteImprove, which monitors broken links and misspellings and Google Analytics, which measures site activity, visitor demographics and traffic sources. Sign up to attend an upcoming Open Lab. You can come and go during the session as your needs and availability dictate, but we do want to ensure there's space for you.

RegisteR FOR AN oPEN lAB