How do I get backup documents for my usage/meter reads charge?
When the leases and usage are IDC ‘d to their respective indexes, you should see the invoice number (I…) in the monthly transaction reports. To find the backup in Banner, under the Vendor History (Direct Run: FAIVNDH) for ComDoc (800196883), locate the invoice in question and select “Retrieve” in the upper right hand corner.
You must have financial accessibility rights to access this information. Please review the Systems Access Security webpage for details.
Meter reads can also be found by device on mycomdoc.com. See the ComDoc Web Portal FAQ for brief instructions, or call 1-800-287-7893, option 2, or email firstname.lastname@example.org with more in-depth service and support questions.