Test Before You Move In

Please note: this email was customized with personalized links for Kent Campus residential students. Each student received one customized link.

If students did not see the email, they can check their @kent.edu email inbox for this email that was sent on Jan. 5 at 2:30 p.m.

** The link highlighted in yellow below can only be accessed from a respective student's @kent.edu email account and the email with this subject line "Student's First & Last Name, Test Before You Move In."

Dear Student,

As we get ready to welcome you back to campus for spring semester, it is important that we carefully monitor our students, faculty and staff for COVID-19. We need you to take an active role in this monitoring process for us to provide a safe on-campus living and learning environment.

As you know, testing for all residence hall students during spring semester will be threefold:

  • At-home testing prior to move-in.
  • Testing on move-in day before going to your residence hall.
  • Weekly testing on campus to monitor and stop COVID-19 spread.

This email provides important information about at-home testing required prior to move-in. You have been identified as a Kent State student who is returning to the Kent Campus for spring semester and living in the residence halls. Kent State has partnered with Vault Health to provide you with an at-home, saliva-based COVID-19 test that you must complete and return before you move into your residence hall. The test is prepaid, so you will incur no cost.

Ordering Your Test

**To order your prepaid test kit, please use this link (we recommend using Chrome or Safari as well as setting your browser to Incognito or private mode). {**Reminder this link is for illustration purposes. It is not an active link. The link is active from a respective student's email.}

  • Please DO NOT forward this link, as it is assigned specifically to you.
  • You will need to upload a picture of your Kent State student ID or a government issued ID when you register for your test kit.
  • Order your test as soon as possible so that you have it in time, but do not open it until you are ready to take it.
  • Important information to remember:
    • Tests kits ordered before 3 p.m. Eastern Standard Time will be delivered the next day.
    • If you do not receive your Vault Health test kit, contact Vault Health customer service at covid@vaulthealth.com or call 212-880-5494 to speak to a Vault Health customer service representative.
    • Take your test five to seven days before your planned return to campus. On the day you take your test, make sure to ship the test back before 3 p.m. Eastern Standard Time the same day.
    • Vault Health's operating hours are 8 a.m. to 8 p.m. Sunday through Thursday and 8 a.m. to 6 p.m. Friday and Saturday.

Taking Your Test

Please read the following important information before you take your test:

  • Download Zoom – You must be observed taking your test by a Vault Health test supervisor via a Zoom chat. Make sure you have downloaded Zoom on whatever device you will be using.
  • Test Kit and Registration – This test will collect a saliva sample in a diagnostic PCR (polymerase chain reaction) test tube. Before testing begins, you will be prompted to register your test kit number. Kit numbers are case sensitive. This ensures that the kit is properly registered to you and that your results will populate in Kent State’s COVID-19 dashboard. You also will receive your results directly in the Vault Health dashboard on your account.
  • Fasting – Testing requires that you fast for 30 minutes prior to testing, meaning that you may not eat, drink, smoke or chew (gum or tobacco) 30 minutes before providing your sample. This ensures that the saliva sample is unadulterated by food or beverage and that the potential viral load in a sample is detectable.
  • Taking the Test – Do not open your test kit until instructed to do so on the Zoom chat. When you are ready to take your test, join a Vault Health Zoom room by going to covidtest.vaulthealth.com and signing in with your email and password. You do not need to schedule an appointment for your Vault Health at-home test. If you do not collect saliva during a video call under supervision from a Vault Health test supervisor, the test results will be invalidated.
  • Sample and Volume – The saliva sample must be flush with the measurement line on the sample collection tube. If the sample is below this line, Vault Health may not have enough saliva for an accurate test. If the sample is above this line, once the preserving liquid is added to the sample, the tube may overflow.
  • Completing the Sample – Once the test is complete, you must securely place the provided preserving liquid cap on top of the completed sample. This ensures that the sample will remain valid while in transit to Vault Health’s laboratory.
  • Returning Completed Tests – Once your test is complete, please wipe down the completed test kit with the provided alcohol wipe. Repackage your sample with the provided preserving liquid cap, place it in the prepaid UPS envelope and ship the sample to Vault Health’s laboratory. You must drop this off at a UPS facility – not a drop box – to ensure a timely delivery. We suggest accepting the receipt with tracking.

Receiving Results

  • After you have completed your test and sent it to the laboratory via UPS, you will be able to access your test results, once they are processed, in your Vault Health account at https://app.vaulthealth.com/account.
  • You also will receive an email from hello@updates.vaulthealth.com with your results within 24 hours from when your package arrives at the lab.
  • If you receive a positive test result, you will be expected to isolate at your permanent address and delay your return to your residence hall until your local health department releases you from isolation.
  • The Kent State COVID Response Team’s contact investigators will reach out to you to review your isolation plan.
  • You will need to participate in your classes remotely until you are cleared by your local health department and the COVID Response Team to return to campus. If you are enrolled in any courses that have in-person requirements, please contact your instructors.
  • If you have negative test results, continue to wear a face covering, practice physical distancing and good hand hygiene and follow the Flashes Safe Seven until you return to campus.
  • If you have any questions about the testing process, you can contact Vault Health’s customer service team here.
  • More information about this at-home testing can be found here. Other information about spring semester move-in can be found here.
  • Any student who needs accommodations due to disabilities, who is refusing testing based on religious beliefs, or who currently has COVID-19 or has tested positive within the past 90 days needs to request an exemption from testing from the COVID Response Team by emailing covid@kent.edu. Please include your name, student ID number, reason for exemption request and, if applicable, lab results or a letter from your local health department confirming your COVID-19 diagnosis within the past 90 days.

Look for additional information about move-in day testing and how to schedule it in a future email.

Spring semester will require cooperation and participation by everyone to ensure that our campus remains a safe place for all to live, learn and work. We appreciate your diligence in taking this first testing step to ensure a safe return for all.


Julie Volcheck
Assistant Vice President, Student Affairs
Director, University Health Services

POSTED: Tuesday, January 5, 2021 - 2:58pm
UPDATED: Friday, January 8, 2021 - 8:35am