Ning-Kuang Chuang

Ning-Kuang Chuang

Hospitality Management
Associate Professor
Contact Information


Ning-Kuang Chuang received a Bachelor's degree in Hospitality Management from Purdue University, a Master's degree in Foodservice and Food Studies from New York University, and a Doctoral degree in Hospitality Administration from Texas Tech University. She joined Kent State University in Fall 2005 and teaches both undergraduate and graduate courses such as Lodging Operations, Hotel Convention Sales, Food Production Management, HM Leadership and Organizational Behavior, Current Issues in Hospitality and Tourism Management, etc. Her previous industrial experience includes working as an opening team member and executive assistant at a five star international hotel in Taiwan and an assistant to cost controller at the World Trade Center in New York City. Ning-Kuang's general area of research inquiry is career and professional development for both hospitality students and professionals. Her research has been published in top tier peer-reviewed journals such as Journal of Travel and Tourism Research, International Journal of Contemporary Hospitality Management, Journal of Hospitality and Tourism Education, Journal of Human Resources in Hospitality and Tourism, and Asia Pacific Journal of Tourism Research.


Ph.D. in Hospitality Administration, Texas Tech University, M.A. in Food Studies and Food Service Management, New York University, B.S. in Hospitality and Tourism Management, Purdue University


Career Development, Professional Development, Training, Service Quality, Online Guest Complaints, Multiculture in Hospitality, Education, Arts Education, Career Education and Planning, Organizational behavior in the hospitality industry and hospitality education, Career development for both hospitality students and professionals, Program quality website effectiveness evaluation guest complaints behavior/service quality

Research Methods



  • Faculty Recognition Award, Making a Difference in the life of a student at Kent State University. University Teaching Council Conference, 2015, 2016
  • Recipient, Faculty Coaching Program, Career Coaching Initiative by Center for Teaching and Learning, Kent State University, 2015
  • Greek Life 2011 Outstanding Faculty Award, Panhellenic Council, Interfraternity Council, and the Center for Student Involvement, Kent State University, 2011