Knowledge Management

Knowledge management is a business process that formalizes the management and use of an enterprise’s intellectual assets, as defined by research and advisory firm Gartner

As the knowledge economy continues to take shape in the 21st century, the factors of production are shifting from physical financial capital to intellectual capital. In this environment, the success of organizations will depend on their ability to generate, adopt and diffuse knowledge –– to become knowledge organizations. 

KM promotes a collaborative and integrative approach to the creation, capture, organization, access and use of information assets, including the tacit, uncaptured knowledge of people. (Read KM World's Editorial, What is KM? Knowledge Management Explained for a brief history.)

Advisory Board
The Kent State Knowledge Management program is advised by world-class KM experts with leadership experience from corporations including, among others, Accenture, BP Oil, General Electric, and Microsoft; academic institutions such as the University of Illinois at Chicago and Kent State University; and the U.S. government including the U.S. Army and the U.S. Nuclear Regulatory Commission.

Options for Study


Learn more about this program's application requirements.


Find out more about career resources for students and graduates of our knowledge management degree.