Additional SPIN Frequently Asked Questions (FAQs) You are here Kent Recreation and Wellness Services Additional SPIN Frequently Asked Questions (FAQs) When should I contact SPIN? Contact SPIN for the fastest response Phone: 1-888-262-5189 to leave a message for our support team Website: https://help.spin.pm App: Navigate to the menu button in the upper right corner and click “Contact Support” Email: Support@spin.pm. Need a device to be moved Questions about pricing A device isn’t working properly To add/remove a parking area from the map For app related issues To report a crime/damage/an accident Also call the City of Kent/Kent State University police When should I contact the Department of Recreation and Wellness Services? When there is an issue related to a campus department/building. After you have tried to contact SPIN. Email recservices@kent.edu or call 330-672-4732 How do I ensure I am riding safely? View the SPIN Safety videos on their website Take the safety quiz and get a 100% to get a free $5 credit. Stay alert Obey all traffic laws. Wear a helmet Share the space with others and Maintain a three-foot minimum distance from pedestrians. Additional references Kent State University Policy Register 5 – 12.901 University Housing Hallways Handbook Ohio State Legislature Are helmets required? Helmets are not required, but are strongly encouraged. Everyone is able to order a free helmet after taking the safety quiz in the App. How old do I have to be to ride a device? Riders must be at least 18 years of age. Can two people ride on a scooter or bike at the same time? No, only one person can ride on a device at a time. Can I rent a device for another person? No, you can only rent a device for yourself. Can I rent more than one device at a time? No, you can only rent one device at a time. Where can I ride a device? There is a designated ride zone/service area distinguishable in the App. There are parking zones, slow ride zones, and no rides zones also designated within the service area. What happens if I ride into a slow ride zone? The device will slow down gradually to a speed within the slow ride limit. What happens if I leave the designated riding zone and ride into a no ride zone? The device will beep and slow down to a stop. The device will continue to beep until it is brought back into the service area Why is the device shut off? Devices are deactivated during curfew hours (12 a.m. - 5 a.m.) Devices are deactivated during inclement weather, holidays and other special dates to be announced. How do I end my ride and park? Kent State University and the City of Kent have designated parking zones where the devices can only be parked. Please find a designated parking zone in the App. Once in a parking area, end your ride in the App. Take a picture of your properly paired device. Leave it standing up neatly in the parking area. Do not block sidewalks, building entrances, bus stops, benches, etc. How do I get free ride credits? Take the safety quiz and get a 100% to get a free $5 credit. Refer a friend and both of you will get a $5 credit. Watch for special promotions from SPIN. What happens if I break a rule implemented by SPIN, KSU, or the City of Kent in using the devices? SPIN and/or KSU will contact you and will levy varying consequences depending on the infraction, including but not limited to: a warning a suspension from the program a fine termination from the program citations through the local police department involvement with the Kent State University Office of Student Conduct as necessary. About Us Programs & Engagement Recreation Facilities Well-being Memberships & Services Donate
