The Don'ts
- DON’T ignore the disruptive behavior.
- DON’T interrupt, particularly during the first 20-30 seconds of peak anger.
- DON’T minimize the situation.
- DON’T enter into an argument or shouting match.
- DON’T blame, ridicule, or use sarcasm.
- DON’T touch or become physical.
- DON’T ignore your own limitations.