What to Do
- DO trust your intuition.
- DO speak with the individual privately and express your willingness to help in a direct and non-judgmental manner.
- DO let the individual know you are concerned about his/her welfare.
- DO listen carefully to what the individual is upset about; actively listen.
- DO acknowledge the feelings of the individual; help explore options.
- DO point out that help is available and that seeking help is a sign of strength and courage, rather than weakness or failure.
- DO suggest resources; make personal referrals when possible, and call ahead to brief the person.
- DO maintain clear and consistent boundaries and expectation; recognize your own limits.
- DO call 911 if you are concerned for your immediate safety or that of others, or if the individual needs immediate attention.
- DO consult with an appropriate mental health resource if you are concerned for the individual but you are not concerned about any immediate danger to him/herself (e.g., sexual assault, recent loss); see your campus card for resources.
- DO refer an individual to an appropriate campus or community resource for support related to personal or academic issues; When in doubt, contact your supervisor or chair/director.