What to Do | Kent State University

What to Do

  • DO trust your intuition.
  • DO speak with the individual privately and express your willingness to help in a direct and non-judgmental manner.
  • DO let the individual know you are concerned about his/her welfare.
  • DO listen carefully to what the individual is upset about; actively listen.
  • DO acknowledge the feelings of the individual; help explore options.
  • DO point out that help is available and that seeking help is a sign of strength and courage, rather than weakness or failure.
  • DO suggest resources; make personal referrals when possible, and call ahead to brief the person.
  • DO maintain clear and consistent boundaries and expectation; recognize your own limits.
  • DO call 911 if you are concerned for your immediate safety or that of others, or if the individual needs immediate attention.
  • DO consult with an appropriate mental health resource if you are concerned for the individual but you are not concerned about any immediate┬ádanger to him/herself (e.g., sexual assault, recent loss); see your campus card for resources.
  • DO refer an individual to an appropriate campus or community resource for support related to personal or academic issues; When in doubt, contact your supervisor or chair/director.