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Frequently Asked Questions for Designees
Quick Guide to Using KSUview
KSUview was launched as a resource for students and designees to improve business processes and protect personal information. These frequently asked questions and responses should guide you through proper usage.
Access to KSUview
How do I get to the login for KSUview?
The initial email you received about KSUview gave you a unique URL to access KSUview with a temporary password. If you have already accessed KSUview and set up your new PIN, then you can follow this link to access KSUview.
This URL was also in the second email you received indicating that a relationship has been established by your student in KSUview. It is suggested that this URL be bookmarked as a favorite.
I was given a temporary password, but on the reset page, I am asked to supply the old PIN. What do I do?
The reset process is used by many applications other than KSUview. Please put your temporary password in the box for Old PIN on the PIN reset page, and then enter a new PIN (Personal Identification Number) according to the directions.
What is a PIN?
PIN is the acronym for Personal Identification Number and is a password made up of numbers that is used to access KSUview.
I can't remember my password/PIN! What do I do?
You can easily change your password by going to the KSUview login and select the Forgot Pin icon. An email will be sent to your email address with a unique link and temporary password. You will use your temporary password as the "Old PIN" in the PIN reset process.
I am trying to reset my PIN and I receive the following: Your PIN has been disabled; you should have an email with directions telling you how to re-enable you PIN. I did not receive an email.
If you receive this message, please follow the directions to request a pin reset: enter your email address and then select Forgot PIN. This will generate an email with a temporary password. Please note that when you enter your temporary password in the PIN field, the temporary password is case sensitive and cut/paste may add extra spaces which will result in a failed attempt.
My email address is changing, what do I do?
On your designee profile page, update your email address and click save. The system will then send two email messages. The first to your old email address to inform you that a request for a change from this address has occurred and if it was done in error, there is a unique link to click to cancel the change. The second email is to your new email address indicating that a change to this address was initiated and a unique link to click confirming the change.
I received an email saying I initiated an email change, when I did not initiate the change.
When a person changes their email address, the system will then send two email messages. The first to the old email address to inform you that a request for a change from this address has occurred and if it was done in error, there is a unique link to click to cancel the change. The second email is to the new email address indicating that a change to this address was initiated and a unique link to click confirming the change. If you did not initiate the change, click the link to cancel the request.
On the profile page, I am asked for a state and zip code but I do not have one. What do I do?
It has been raised to the vendor's attention that international addresses were not properly addressed. Until this is fixed, please enter "Ohio" as the state and "99999" as the zipcode.
Why am I getting an error message when I look at my student's information?
Cookies are set when a person is accessing KSUview. It is very important that when you are finished to completely close the browser. This will release the cookies so that if you then access KSUview again, you will not see the error message.
How can I find out what my student has authorized me to see?
The student can easily email you a list of your authorizations. Ask your student to go to KSUview, and select your name from the list of designees. The student then selects the authorization page and clicks on the icon Send Email to Designee. An email will be generated to you with the list of items your student has authorized you to see.
I used to be able to see the information, now I can't…. what happened?
The student is in control of the information that you can view. If you can no longer see an item, please contact the student.
KSUview Student Information
Why can I not see what I expected to see on the list in KSUview?
The student is in control of what is authorized for you. Ask your student to email you the list of authorizations set up for you. If you are expecting to see something else, you need to discuss your need with your student.
What do I have to do to be able to contact and ask questions to someone at Kent State University about my student’s information in KSUview?
KSUview is a product that is controlled by the student as to who they identify to view information and what information a designee can view….. VIEW is the key word. To be able to ask questions about this information that you can view with an official at Kent State University, your student needs to give you FERPA authorization .
How does a student give me FERPA authorization so that I can contact and discuss my student’s information with an university official?
A student can easily grant a person FERPA authorization in FlashLine. The link to grant FERPA release authorization can be found on the Student Tools and Courses Tab in the Submit Requests channel in the right column
KSU View category
My student told me I was going to get a FlashLine account. What is it and why do I want it?
People who have a closer relationship to the student (Parent, guardian, spouse, partner) and to Kent State University will gain access to our university portal called FlashLine. With access to FlashLine you will not only be able to access the information your student authorized through KSUview, you will also receive university information that, through research, people have expressed interest in seeing.
How long does it take to get FlashLine access?
While access to KSUview is immediate upon the students identification and authorization, access to FlashLine is a longer process. Most people will receive their FlashLine credentials in 24-48 hours.
I am a designee; so why do I have a Kent State University ID Number?
You have a Kent State ID Number because you have also been granted access to FlashLine, Kent State University's portal. You need to have an identification number in order to create your default password into FlashLine.
In FlashLine, on the KSU View category I see a Next Steps Checklist. What is it?
The Next Steps Checklist is a list of items for a student that has identified you as a designee. The student's name is displayed immediately above the first item in the list. The checklist is available to incoming admitted students as well as continuing students. This is a dynamic list that shows the status of the items that need to be completed for a successful start to the semester. As a designee, you cannot take any action on these items, but can consult with your student to the actions that need to be taken.
I have access to the FlashLine KSU View category and I am a designee for more than one student that has a Next Steps Checklist. How can I see each of the checklists?
If you are a designee to more than one student with a Next Steps Checklist, you will see a dropdown box that lists all the students. Select the student whose Next Steps Checklist you wish to view, and the list will display for that student.
I am designee for more than one student. How can I see my students' information in KSUview?
For each student that has identified you as a designee, in KSUview there will be a tab with each student's name along the top of the webpage. When you select a name, you will see the listing of the items that that student has authorized you to see.
I am designee for more than one student. How can I tell which student's information I am looking at?
When an information item is selected, the information is displayed in a new window or tab. Located in the top left portion of the web page is the name of the student and their Kent State ID Number.
I am a Kent State student and a designee. Will KSUview be different for me?
A current Kent State student who is a designee will see two selections when they click on KSUview on the Student and Financial Aid menu. KSUview Management is for you as a student to designate an individual to be a designee and authorize items for your designee to view. KSUview Access is for you, as a designee to view the information your student has authorized you to see. You may also have a new FlashLine tab, KSUview, which will allow you to directly go to your profile page within KSUview. The appearance of the KSU View category is based upon the type of relationship that was established by your student.
I am a Kent State employee and a designee. Will KSUview be different for me?
The only difference for you is that you may see a new tab, KSUview in FlashLine, which will allow you to go directly to your profile page within KSUview. The appearance of the KSU View category is based upon the type of relationship that was established by your student.