This workshop is designed to give participants the insight and tools needed to effectively manage conflict in the workplace. Through the use of a self-assessment tool, participants will determine their conflict management style, learn how to distinguish between the different styles of conflict and gain practical experience in applying conflict styles and communication skills in the workplace.
This online course is designed to raise awareness of workplace violence and reduce the risk of injuries if an incident should occur. Besides identifying the five most common types of attacks and four types of workplace attackers, the course explains how employees should respond in emergencies.
Customized to the Kent State environment, this course provides employees with the information they need to prevent and report sexual harassment and other forms of workplace harassment. Interactive scenarios display the "gray area" situations involving all types of unlawful harassment, including race, national origin and religion.
A four hour workshop where participants will study the components of a plan and the supervisors role in planning as well as various methods and techniques to conduct an effective plan. Participants will also examine the difference between decision making and problem solving and how supervisors can utilize consensus decision making.
Emotional intelligence can be defined as the ability to incorporate emotions into your decision making for optimal outcomes. Kent State utilizes the MSCEIT (Mayer Salovey Caruso Emotional Intelligence Test) model to measure your EI ability across the four key areas of Identifying, Using, Understanding and Managing emotions. You can take this EI online test and then engage in a personal consultation with a certified MSCEIT professional in HR to interpret your results. Participants receive their detailed test results along with areas of strengths and potential opportunities for development. C
The purpose of this workshop is to provide a tool for surfacing concerns participants have while moving through the four phases (denial, resistance, exploration and commitment) of change. A model for discussing, understanding, and mastering change transitions will be introduced. In this course, participants will understand the four phases of change, pinpoint their current stage in the transition process and identify tips and develop an action plan for managing change transitions.
Constructive conflict resolution draws on the knowledge and experience of peacekeepers, arbitrators, and mediators who are applying their considerable abilities to one basic question: How can you find constructive ways of resolving conflict so that people are able to express and work through their differences without the risk of, or necessity of, damage to one another? In this online course you will learn to develop inventive techniques for solving conflicts and how to perform a step by step process for successful conflict resolution.
This workshop will build upon the information learned in Part 1 (prerequisite for participating in Part 2). Participants learn about their directing and delegating styles and how to identify the needs of others. They will discuss and write a plan on how to effectively engage an employee that has a different style from their own.
This course utilizes the popular and proven DiSC methodology for understanding human behavior. DiSC is based on the work of behavior psychologist William Moulton Marston and has been used effectively for decades. This tool has shown to be tremendously successful in improving communication skills and hence, improving the employee/supervisor relationship. Participants will complete an online assessment and the results will be reviewed and discussed during the classroom session regarding their management styles and how they impact the workplace.