This is a new feature offered under our Cisco Unified Communications suite. Kent State users can request to have their voicemail messages forwarded to an individual email account or distribution list. Voicemail messages left by outside callers to a Kent State telephone number can be retrieved directly from an office phone, by dialing into the system from any telephone, or by having voicemail messages delivered to a Kent State email account.
Training professionals will work with the client to develop training materials for Applications implemented and supported by Information Services.
Clients will receive an overall service that:
Personalized 1-1 technology training focused on specific topics is offered in half hour increments by The Tech Spot.
The Tech Spot assists Kent campus students, faculty and staff with their personally-owned computer and device issues. The Tech Spot is an Apple and Dell authorized service center.
A unique number on KSU Unified Communications system to identify telephone and voice messaging services.
Network & Telecomm Services (NTS) tests and provide a list of known working models and configurations guides for Office Telephone headsets. For Jabber clients; a headset will work if it works with the computer's operations system.
Please Note: Network & Telephone Services does NOT provide end users or departments with headsets for Office Telephones or for PCs/MACs with Jabber Clients.
Teleconference bridge services can be done as scheduled, ad-hoc or continuous (Dedicated Bridge Number).
A telephone conference service allows multiple participants to be connected together seamlessly over a conference bridge. Traditional telephone access for the conference bridge is done by dialing a toll-free or direct-dial number and supplying a conference bridge number.
An analog telephone line serviced by an external telephone vendor. Often referred to as 'POTS' lines.
Users can submit technology support tickets 24/7 using this self-service web site (support.kent.edu).
Each campus has a walk-up support location that students, faculty and staff can visit for basic assistance such as password and personal computing issues.