Faculty & Staff

Career Development, Professional Development, Training, Service Quality, Online Guest Complaints, Multiculture in Hospitality, Education, Arts Education, Career Education and Planning, Organizational behavior in the hospitality industry and hospitality education, Career development for both hospitality students and professionals, Program quality website effectiveness evaluation guest complaints behavior/service quality

Local fine dining, hospitals, universities and international hotels

Foodservice management. Corporate social responsibility in the foodservice industry. Consumer eating behavior. Healthy eating environment. Obesity

Expertise is in Club Management, Food and Beverage Management, and Customer Service