Process Mapping is a lean tool that employs a flow diagram documenting in detail every step of a process. Many lean practitioners see process mapping (or value stream mapping) as the fundamental tool to identify waste (non value added activities), reduce process cycle times, and implement process improvement.
Process Evaluation and Improvement would be love to work with you to detail your process. This can be also be accomplished as a part of one of our other problem solving tools, like business process analysis or a kaizen event. Please contact us at peiadmins [at] kent.edu and we can discuss how process mapping can help you and your department.
"To improve is to change; to be perfect is to change often." -Winston Churchill