Billing and Payment Videos

Videos located on this page contain information relating to billing and payments at Kent State University. By watching these videos, you will better understand the billing process and steps to review your student account balance each semester.

If you have any questions about your account, please contact us via phone at (330) 672-6000 during our normal business hours of 9:00 a.m. - 5:00 p.m., Monday through Friday. You may also submit an electronic inquiry through our Contact Us form.

For the best viewing experience, we recommend using Google Chrome.

Viewing and Understanding Your Billing Statement (eBill)

Billing statements, or your eBill, are documents generated on a monthly basis to reflect changes upon a student's account. Billing statements are accessed via a student's FlashLine account. If a parent, guardian or advocate has been granted authorized user access by their student, they can access the billing statement through our site. By watching the video below, students can understand the process for accessing their billing statement and understanding its contents.

Printable Quick Steps to Accessing Your Student Billing Information in FlashLine (PDF)

How to Share Your eBill (Authorized User Access)
How to Make an Online Payment
How to Select Your Refund Preference

Kent State University has partnered with BankMobile to process student refunds. A refund may be generated if the student has excess financial aid or payments above what they owe to the university. Not all students will qualify or receive a refund. Students select their refund preference at By watching the below video, students can understand the refund process and how to select their refund preference.

Quick Link to BankMobile Refund Preference FAQ

What is the Student Legal Services Fee?

At Kent State University, students are assessed a Legal Services Fee for each semester. This fee allows students the ability to seek counsel with the Student Legal Services team. Not all students want to partake in this service and pay for the fee. By watching this video, students can understand the process for opting out of the Legal Services Fee. 

For questions about the services the Student Legal Services team can provide, contact their office at (330) 672-9550 or by email at

How to Create a Monthly Payment Plan

Kent State University has partnered with Flywire to offer students the option to enroll in a monthly payment plan. This plan is only available during the fall and spring semesters, and is established through a student's FlashLine account. Please note that there are no monthly payment plan options available for summer semesters. By watching the below video, students can understand the process of creating a monthly payment plan.

To view monthly payment plan deadlines and more information about the plan, please visit the Monthly Payment Plan site. If you have questions about monthly payment plans, you can contact Flywire at (857) 287-3823.