When taking exams remotely or online, proctoring can occur through the use of proctoring software, such as Proctorio. This page provides helpful information and suggestions for students taking proctored assessments.
WHAT DO I NEED TO BE READY FOR A PROCTORED EXAM?
Most proctoring sessions at Kent State take place through the use of Proctorio. Please review the Top Tips for Taking a Quiz/Exam with Proctorio.
- Always use the Chrome web browser, and make sure you have the latest version.
- Make sure you have the Proctorio Chrome Extension installed. You can install this at getproctorio.com.
- Exams must be taken on a desktop computer, laptop, or Chromebook. No iPads, Kindles, or mobile devices.
- Make sure your computer has a working webcam and microphone.
- To help prepare for actual exams, take the Proctorio practice quiz your instructor has provided.
- Restart your computer prior to taking an exam.
- Access a live support chat 24/7 from the course page in Blackboard.
- To access this live chat, click on the gray shield icon in the top right-hand corner of your Chrome browser.
- To chat directly from the Proctorio website at https://proctorio.com/support (scroll down to Start Live Chat).
- If you’re struggling with the Chrome browser, try the Microsoft Edge browser, which is also compatible with the Proctorio Extension.
- If you’re receiving a password prompt or stuck on a password-prompt page, try clicking the Secure Exam Proctor link on your Blackboard course, and follow the prompts to install the Proctorio Extension.
CAN I FIND A QUIET PLACE TO TAKE A PROCTORED EXAM ON CAMPUS?
At the Kent-campus library, all of computers in the public space have the necessary technology to take Proctorio proctored exams; however, they’re not necessarily in quiet or private areas. Further, they are not configured to take ALEKS math tests.
Many study rooms in the library are first-come first-served; there are 4 rooms on the second floor that are reservable (see our site for details). These rooms are limited to 1 student and are not equipped with technology, so students would need to provide their own computer to use the space for remote proctored exams.
Regional Campus Testing Centers
- Ashtabula - Tutoring & Testing
- East Liverpool and Salem - Testing Center
- Geauga and Twinsburg - Testing & Tutoring
- Stark - Testing Services
- Trumbull - Testing Services
- Tuscarawas - Test Proctoring
WHAT ABOUT FACE COVERINGS AND IDENTITY VERIFICATION CHECKS OR EXAM SESSIONS?
If your instructor requires that you do not wear a face covering during your proctored exam, please plan accordingly. As always, contact your instructor if you have any questions or concerns.
- Face Coverings in the Kent Campus Library. In the Kent-campus library, face coverings are required; however, students have permission to remove face coverings in individual study rooms while study-room doors remain closed. In Kent-campus library computer labs, students may briefly remove face coverings to verify identities during exam pre-checks; however, face coverings then need to be worn throughout the duration of the exam period.
- Face Coverings and Proctorio ID Verification. Proctorio staff may ask students to briefly remove a face covering to verify identities during exam pre-checks. If you have concerns about removing your face covering, please share that with the Proctorio staff member, who can work with you to complete your exam pre-check. Proctorio staff will not ask for religious face coverings to be removed at any time.
CAN I PRACTICE FIRST?
Yes! If an instructor utilizes proctoring through the use of proctoring software, we then recommend a practice session prior to exams, so students can check things out. Please do take advantage of practice opportunities, and/or ask your instructor about the possibility of including a practice session prior to your exam.
- Quick Start Guide for Test Takers (PDF)
- Helpful Tips for Test Takers (PDF)
- Verify Login Test-Taker Guide (PDF)
WHAT HAPPENS IF I STRUGGLE TO GET MY PROCTORED EXAM STARTED, OR IF I HAVE TECHNICAL ISSUES DURING MY PROCTORED EXAM?
It’s best to work with Proctorio’ support via chat, which is available from the course page in Blackboard (to access this live chat, click on the gray shield icon in the top right-hand corner of your Chrome browser) - or or chat directly from the Proctorio website at https://proctorio.com/support (scroll down to Start Live Chat).
Other Helpful Hints
- Keep in mind, your exam timer does not begin until after you complete proctoring pre-checks. So, even if you need a bit more time to get the technology sorted out, you’ll still have the full time allotted to complete your exam.
- You can also contact your instructor and let her/him know about your technical issues, so they are aware of any challenges during your proctored exam experience.
Other Support for Respondus Monitor & ProctorU
- Respondus Monitor: Chat | Support Ticket
- ProctorU: Chat | Email: firstname.lastname@example.org | Phone: 1-855-772-8678 and option 1
WHAT HAPPENS IF I LOSE WIFI OR MY COMPUTER CRASHES DURING A PROCTORED EXAM?
Based on your exam settings, you may or may not be permitted to re-enter a proctored exam after a computer crash or a lost WIFI connection. If you lose WIFI or run into technical issues that prevent you from returning to a proctored exam, make a good-faith effort to document this instance, and contact your instructor to describe your situation.
IF MY WEBCAM AND SCREEN ARE BEING RECORDED, WHERE IS THIS INFORMATION STORED AND WHO CAN SEE THOSE RECORDINGS?
Proctorio transfers and stores information with zero-knowledge encryption (see Proctorio Privacy and Data Security). Only your class instructor will review proctoring videos for suspicious behavior, and only authorized school officials can unlock and view the exam recordings, not Proctorio.
I FIDGET WHEN I GET NERVOUS, AND SOMETIMES I LIKE TO READ ALOUD TO MYSELF WHEN I TAKE EXAMS. WILL I BE PENALIZED OR WILL THE EXAM CLOSE FOR MOVING AROUND?
Proctorio monitors the test environment for unusual patterns of behavior and may flag those for your instructor's review. There are some technical settings/requirements stated prior to starting your exam (E.g. do not exit full-screen; no downloads) that would cause exam session to end; however, Proctorio will not end your exam based on noise levels or movements in your test environment.
It's helpful to let your professor know in advance if you think this might be a concern. If you have a disability-related concern, Student Accessibility Services can assist you.
DO I HAVE TO TAKE A PROCTORED EXAM?
As previously stated, we value academic integrity, understanding the importance of fairness and the need to provide students with the academic credentials they have earned. Additionally, faculty have the right to ensure integrity of their exams. As such, faculty may choose to require proctoring for class assessments.
IF I HAVE CONCERNS ABOUT REMOTE EXAM PROCTORING, WHO SHOULD I CONTACT?
As always, you may also contact your instructor with any questions or concerns related to course materials and assessments. For questions about the technologies involved in remote exam proctoring, review Proctorio Privacy and Data Security. If needed, you can reach out to the Office of the Student Ombuds, who provide students confidential consultation in assisting with the possible resolution of any university-related concern, grievance or appeal.