Golden Insights Blog

Featured Blog Posts

Christine Zust
Sep. 20, 2016

Delivering PresentationsIt’s not just what you say, it’s how you say it. Part of the “how” is nonverbal language. When you deliver a presentation, people observe two things: Your verbal language – the words you use – and your nonverbal language – what your body language says about you. In this article, I will present nonverbal language from two different perspectives: Your own nonverbal language that you use while delivering a presentation to others and the nonverbal language that your audience shows to you while you’re presenting. 

The Center for Corporate and Professional Development
Sep. 14, 2016

Writing Action Items Blog PostNo, I’m not talking about mind control, but something much easier. Follow the below steps and you can greatly increase the probability that your reader will do what you want. First, I believe that people, in general, are helpful (but to a limit). They are willing to spend some (short) time to do what you ask of them. The key is how much time they are willing to spend.

Christine Zust
Sep. 07, 2016

HandshakeOne of the most powerful communication tools you possess is your nonverbal language, or body language. Yet all too often people are too busy to pay attention to what their actions say about them. What others see/feel/experience in action guides their interpretation of your personal style. Be mindful of the delicate interplay between verbal and nonverbal language. The key to successful communication is to ensure that your verbal and nonverbal language are in alignment and consistent.

Deborah Easton
Aug. 23, 2016

Program ParticipantsHave you ever been frustrated by the detailed answer someone gave you to a simple question? Today’s society values brevity. People send short but frequent text messages to update others on their whereabouts and happenings. Few people listen to an entire State of the Union Address, but instead prefer to be informed later by the summary sound bites provided by the news media. This is not a new phenomenon created by technology, however. 

Jessica Thomas
Aug. 19, 2016

Program ParticipantsTypically communicating change within an organization is a one size fits all and a one-way experience. In other words, leaders communicate information about a change that will be occurring the same way they do other general information. Announcements are made by email or the information is shared in a meeting. Rarely are feedback mechanisms in place, messages crafted by audience or sent by the most influential people. I call it “vanilla” messaging - very generic and not really impactful or comforting during times of change.