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Achieve a higher level of skills and gain important credentials to promote excellence in the organization. Invest in the Certificate of Management to get top-quality programs with practical content that applies immediately on the job.
These programs can be taken individually or as part of the certificate.
To register for any program, call Mona Zink at 330-244-3508 between 8 a.m. - 5 p.m.
A PLAN FOR CHANGE (NED PARKS, 1 DAY)
The ability to engage employees in change is rapidly becoming a key determinant of business success. Your leaders need a clear understanding of the factors involved, so they can take action and lead change effectively. Organizations, divisions or teams that want to increase the return on investment for change initiatives can use this program to build a shared language and collective insights into what it takes to bring people on board. This program provides a platform for:
Participants will walk out with a plan for the change they are working on!
COACHING ACCOUNTABILITY (DEBORAH EASTON, 0.5 DAYS)
In empowered team environments, managers must support staff in developing accountability for innovation, creative problem-solving and effective performance. This workshop uses demonstrations, self-analysis and group discussion to:
COACHING GENERATIONS WORKING TOGETHER (DEB EASTON, 1 DAY)
There are five generations of employees in today’s workplace, creating unprecedented diversity issues and the potential for workplace conflict. Each generation has a unique definition of good customer service, job satisfaction and work ethic, and offers diverse job assets. These varied perspectives create differing motivations, communication styles and expectations of colleagues and managers. If you hire, supervise or motivate employees from different generations, this program will provide the skills you need to communicate with and coach this highly diverse workforce.
Presented by the facilitator in the costume and communication style of each generation, participants will learn:
DiSC: KEYS TO IMPROVED COMMUNICATIONS (NED PARKS, 0.5 DAYS)
Seventy-five percent of Fortune 500 companies utilize the DiSC Assessment to improve professional communications and build stronger, more productive teams. In less than 30 minutes, you will be able to identify your areas of strength and areas of development and then go on to learn and practice effective communication strategies you can apply immediately. During this session, participants will:
EFFECTIVE DECISION MAKING (BOB JEWELL, 1 DAY)
In today’s business environment, the impact of a poorly-made decision can have far-reaching financial and professional consequences. This program utilizes group activities, movie clips, real-world examples and team case studies to:
MANAGING DISCIPLINE (SCOTT TACKETT, 1 DAY)
Organizations and leaders that manage discipline effectively experience increased cooperation among team members, positive relationships and an open, collaborative culture. Upon completion, participants will be able to:
MOTIVATING EMPLOYEES (SCOTT TACKETT, 1 DAY)
Have you found what works to motivate your employees for improved performance? Participants will: